TM Forum's Collaboration Program is a "Virtual Research and Development Consortium"
made up of TM Forum members for a growing array of industries, including communications
- telco, wireless, cable and Internet; cloud; defense; content; and information
Attend one of our training Roadshows in a city near you.
You can start your career certification in just a week.
Download this simple document to show your manager how your company will benefit when you attend TM Forum Training.
Quick Insights: Social Media - Strategies for maximizing revenue June2014
Quick Insights: Product Lifecycle Management June 2014
Quick Insights: Managed Services - Strategic choices, big impacts June 2014
FEATURES, NEWS, OPINIONS
TM Forum Inform
CONTENT YOU WANT, THE WAY YOU WANT IT!
News, opinions and features now come to you in a new portal designed to give you the information you want on any device in an easy-to-read, easy-to-digest format.
TM FORUM BLOGS
The latest information from TM Forum.
Video content on TM Forum's Frameworx suite of standards, our programs, testimonials and case studies.
Interested in buying this document? This document is available for sale as part of the SLA Handbook Solution Suite
Description of Document The Performance Reporting Concepts and Definitions Document [TMF 701] provides valuable background and introductory material for the SLA Management Handbook (GB917).
This document provides a definition of “Service Availability” and the application of it to different services. Although “Service Availability” is the key performance parameter in today’s telecommunications market, Customers and Service Providers would like to measure, calculate and report on further service performance parameters. In response to that need, this document provides information regarding the definition and calculation of “Time to Provide Service”, “Time to Restore Service”, “Delay”, “Throughput” and “Errors” etc.
Applications The aims of this Document are to:
Prior to this work, there were few stable and unambiguous definitions dealing with service performance at the service management level. Service Providers and Customers have different views and understanding of terms such as “Service”, “Service Availability”, and “Service Access Point” (SAP). It became clear that describing SAP concepts, service concepts, definitions of Service Level Agreements (SLAs), etc., would go far beyond the scope of a Requirements Document. As a result of this, the TeleManagement Forum decided to develop this document, to deal with terms, definitions and concepts.