Michele Campriani Manager, Protocol Products Group Sunrise Telecom As a test / monitoring equipment vendor, we have a very unique perspective on emerging trends and challenges that operators are (and will be) facing. One such challenge, which has surprised us in its severity and its impact on both wireless and wireline operators, has to do with managing service quality and ‘customer experience’ when introducing new data services in a converged (e.g. legacy + IP) network environment. In particular...