| Enabling New Services -
This is my last blog post as employed staff with the TM Forum. I look forward to continue supporting the work of the TM Forum as a member again. I write a next chapter in my career as I return to the realm of communications industry consulting for Service Provider clients. For the most part, TM Forum frameworks are often called “service agnostic.” In other words, the frameworks represent abstract models that support the common aspects of communications services—for the most part, any service—at least... -
Facebook fully launched its “ Places ” location-based service (LBS) this week for its 500 million and growing downstream base of users. What does this news mean to CSP LBS in terms of new services business growth potential? First, it uses a product design pattern that should be considered in CSP’s LBS products. Second, it is yet another web-based over-the-top (OTT) service bypassing potential CSP value beyond internet pipe connectivity. Third, it’s got a cool API for developers that CSP IT architects... -
In last week’s blog , we looked at the term “Service Broker” for the communications industry. Two contexts were highlighted: 1) the network service broker, and 2) services brokerage business models. Today, we examine the same term in an emerging context of cloud computing. Similar to the defined network service broker, the cloud service broker is beginning to take an early form. In Gartner’s recent press release and report last month, Gartner identified three forms of cloud service brokers. - Intermediation... -
Summer has come to the northern hemisphere. The term Service Broker is hot. Within the TM Forum membership, discussion about the term is growing. It reminds me a bit of the SDP and Telco 2.0 movements that started some years back. The hype got really loud and expectations grew significant. Both SDPs and Service Broker applications have found their place in the Next Generation Network architecture and the integrated business architecture. But, the industry lacks clarity on use of the term. What strikes... -
With the June 24 TM Forum webinar and Team Action Week sessions ( interest groups , SDF next phase ), we’ve announced a direction and priority scope for the TM Forum’s Enabling New Services Initiative . Work remains to be done in tuning it and our execution plans, but it feels great to me to now be started. The initiative includes a dual focus: product trading between businesses (e.g., part of B2B space), and management of new enabling services. On July 13, industry visionary Alan Quayle blogged... -
This week Facebook crossed the 500 million registered users for the social network. I’m personally spending more time communicating with friends on this network, and less time communicating by voice and addressed messaging. The number of third-party apps and content providers on Facebook’s web platform are growing rapidly. The platform delivers over 500,000 third-party apps from the cloud, with over 1 million external websites integrated with Facebook’s own web services. An important linkage connects... -
“Often better late than never,” I’m told. After a week’s vacation, a US holiday, and a trans-Atlantic round trip for the forum, I confess I’m late on this blog post by a business day. The post being late got me thinking about how most CSPs are late on something important too… seriously competing in the business models of the web. But, I assert again, often better late than never. While I was on vacation, one of our contributing members Alcatel-Lucent acquired the online dwelling place of many western... -
A recent article about innovation at BusinessWeek notes two success factor questions regarding an innovation: 1) fit within an organization, and 2) readiness of management to support it. One of the worst competitors in CSP innovation exists inside the same CSP organization itself, as being "not a good fit" (usually technically or by competency) or a perceived threats to traditional business models or its operations. Humanity is truly just in the beginning decades of learning to disruptively... -
The worlds of consumer apps and cloud computing will converge for service providers. Most consumers “downstream” in the apps value network care less about techno cloud talk, they just want a personalized, reliable, inexpensive, and simple experience on their various screens and devices. Yet, on the upstream side of the service provider's business model, app providers (and the technical developers that make them) are increasingly needing services from the cloud. It's at this point that app... -
Prophets of gloom seldom get a warm reception. But they can stimulate proactive and positive mitigation of reasonable risks. The communications industry can learn from other industry’s technology failures and resulting crises and catastrophes, such as two recently caused in financial services and energy production. As we build architectures to enable new digital services, communications industry leaders are increasingly challenged to balance the need for new competitive speed and traditional operational...
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