|
October 2010
-
The Insider -
One of the more interesting pieces of news to come out of the Broadband World Forum in Paris this week was the statement from Telefonica de Argentina that it aims to turn customer care into a revenue-generating, value-added service by offering its customers in-depth advice at a premium. As reported in Total Telecom , the operator already provides a premium customer support service to its broadband customers called 'Dr Speedy'. However, Telefonica de Argentina wants to go further. Jose Luis... -
The idea that transformation projects are simply one-off events designed to modernize or update legacy internal process is daft. It would be like updating a mobile network to 3G then resting whilst competitors forge into the 3.5G and 4G worlds. However, there are CSPs that have embarked on transformation projects without clear progression plans once the first is completed. Is it because they fear the wrath of shareholders and board members who see continuous outflow of capital or their own nervousness... -
The Insider has spent a few days in Hong Kong this week and is now flirting with the might of Typhoon Megi which threatens to close down this dynamic city and the only means of escape - the airport. Hong Kong is one of those cities that is constantly changing and a place where new technology is not only accepted by the community it is embraced, nay, demanded. In terms of wireless technology it is always at the leading edge (some would say bleeding edge), fueled by a very large and incredibly compact... -
BS (Bill Shock) Day has been and gone and the FCC voted unanimously to gather more information on proposed rules that would require mobile service providers to send usage alerts and related information to customers to help them avoid bill shock. Wow, that's decisive! FCC chairman Julius Genachowski said there was more than ample evidence showing there is a problem and that a ‘simple technology fix’ can go a long way to solve the problem. I’m sure a lot of CSPs would argue about just how simple... -
Today is BS (Bill Shock) Day at the FCC in the United States. This is the day the FCC (Federal Communications Commission) plans to introduce new rules for mobile phone bills. The goal is to avoid consumer 'bill shock' from unexpected charges. The rules may require wireless companies to alert customers before they exceed limits much the same as European regulators have already introduced. For customers like 27-year-old Washington woman, Kerfye Pierre, it comes a bit late after she received... -
Broadband networks, both fixed and mobile and especially the ‘national’ kind, may spell the end of the industry as we know it. I’m not trying to be sensational or a harbinger of doom but there a signs appearing that many CXOs and their boards should take notice of. The NBNs (national broadband networks) being established in Australia and Singapore are excellent examples. Although the routes being followed to provide FTTH (fiber to the home) in each country is different, the end result will be a single... -
Who, in their right mind, would want to be the CEO of a communications service provider these days? Of course, many people crave the position which they see as one of power and high remuneration, but closer inspection reveals that the person on top is the prime target for blame, whatever he or she does. We talk about the telecoms industry grappling with two-sided business models but for the CEO sitting in a multi-sided ‘shooting gallery’ life at the top is tenable, highly stressful and often quite... -
What happens when you hold a 3G spectrum auction that fails? No, I’m not talking about the shenanigans going on in Thailand, this is the bastion of all that is good and proper in Asia, Singapore. Failure, the word used by the local press , may also be a little strong in this case. The story goes something like this. The Infocomm Development Authority of Singapore (IDA) which doubles as the telecoms regulator decided to auction off some unused 3G spectrum left over from the last auction in 2001. At... -
Australia’s obsession with mobile internet-connected ‘smartphones’ has reached new heights (or lows) depending on how you read the results of a Telstra survey. Australians have admitted to using their devices in bed, on the loo and, alarmingly, when behind the wheel. The inaugural Telstra Smartphone Index revealed the average Australian had entered a new age in which smartphones go literally wherever they do. “Whether we’re at home in front of the television, in the bathroom or in bed, Telstra’s... -
When I heard CSG Systems International, Inc. was buying interconnect and retail billing company Intec, my ancient memory cells twigged. CSG, well known as a provider of customer and billing management solutions to satellite broadcasting and cable operators in North America, is not that well known outside its key market. Intec, on the other hand, has a diversified range of customers, including more than 60 of the world's top 100 carriers among its 400 customers worldwide. It was reported that...
| | Paid Advertisement
| | |  | | Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved | | | | | |
| |
|