As Margaret Thatcher said to George H Bush who was wavering before the first Gulf war "Don't go wobbly on me now George". For all of those service providers who have finally embarked on major transformation programs, now isn't the time to go wobbly on the need to cut costs, improved customer care levels through better customer service and slash lead times for bringing new products to market. Delaying investment because of the downturn could be the worst thing they will ever do....