February 2009 - Keith Willetts' Blog

  • Blue heaven

    Last week we publicly launched the Blueprint program - a major new program for the TM Forum that's driving the evolution of our most widely implemented of our deliverables, the Solution Frameworks (like the eTOM, SID and so on). Blueprint will take these vital process and systems roadmaps to the next stage to keep then continually relevant as our industry changes shape and embraces a myriad of new services. The Solution Frameworks evolved from our NGOSS program, launched several years ago. At...
  • Magic in Vegas

    Your intrepid Chairman was this week in the rather deserted desert city of Las Vegas at IBM' Tivoli's Pulse service management event. Pulse is aimed at a broad range of industries not just the communications and media worlds, so a chance to meet and talk with a wide range of people who are all concerned with delivering business effectiveness through better IT infrastructures. First a bit on an explanation. The term Service Management , much used this week, is not quite the same animal as...
  • There’s Gold in Them Thar Fibers!

    In an industry which, at times, seems to move at about the same rate as molasses being poured from a jar, the communications and media world’s got a whammy recently when Apple announced it was lifting digital rights management (DRM) restrictions on all songs being offered on iTunes by April. This is big news, especially when you think about how hard record companies have been fighting piracy over the past few years. They succeeded in getting peer-to-peer sharing sites like Napster and Kazaa...

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