With Operations Support Systems going through a metamorphosis, Sanjay Mewada, Vice President of Strategy at NetCracker Technology, identifies four key trends driving this change: industry consolidation, network and IT convergence, the emergence of a services and content ecosystem and the demand for user-generated services. By Sanjay Mewada, Vice President of Strategy, NetCracker Technology The Operations Support Systems (OSS) industry is undergoing fundamental change, and in five years, OSS will...