Martin Creaner's Blog

About Martin

Martin Creaner
President & Chief Operations Officer
TM Forum

Martin Creaner has been working in the Telecommunications Industry for almost 25 years and is currently President of the Telemanagement Forum (TMForum). The TM Forum is the industry body for the the global Telecommunications industry. It has 750 member companies in over 185 countries, including all the major carriers and all the leading equipment and software Vendors.

Prior to joining the TM Forum Martin held a number of executive positions with Motorola and British Telecom.

Martin is widely published and is featured and quoted regularly in business and trade journals. Martin is also the author of the leading telecoms business book “NGOSS Distilled”.


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December 2009 - Martin Creaner's Blog

  • Customer Experience Management - raising it's profile

    Last week at our TM Forum Management World Americas in Orlando I was struck by the level of interest in three key topics. Two of these I have blogged about for the past year - Cloud & 4G. But the other one is coming up fast on the rails as a contender for a very hot topic in 2010 - Managing Customer Experience. Not the typical platitudes surrounding customer experience, but rather a much more systemic and systematic approach to this topic. For a different blog experience this week - have a look...
  • Hype for 2009, Back to Reality in 2010

    Towards the end of the year, we get Time magazine’s Person of the Year, the Nobel prizes, and other recognitions of the year about to wrap up. It’s all a mechanism of keeping score on who’s up and who’s down; what’s hot and what’s not. So in this spirit let me share with you my highlights of 2009 and how this is going to evolve in the year to come. Without a doubt the three areas that defined our industry in 2009 were App Stores, 4G and Cloud Computing. They all punched significantly above their...

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