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Martin Creaner
President & Chief Operations Officer
TM Forum

Martin Creaner has been working in the Telecommunications Industry for almost 25 years and is currently President of the Telemanagement Forum (TMForum). The TM Forum is the industry body for the the global Telecommunications industry. It has 750 member companies in over 185 countries, including all the major carriers and all the leading equipment and software Vendors.

Prior to joining the TM Forum Martin held a number of executive positions with Motorola and British Telecom.

Martin is widely published and is featured and quoted regularly in business and trade journals. Martin is also the author of the leading telecoms business book “NGOSS Distilled”.

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Customer Experience Management - raising it's profile

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Last week at our TM Forum Management World Americas in Orlando I was struck by the level of interest in three key topics. Two of these I have blogged about for the past year - Cloud & 4G. But the other one is coming up fast on the rails as a contender for a very hot topic in 2010 - Managing Customer Experience. Not the typical platitudes surrounding customer experience, but rather a much more systemic and systematic approach to this topic.

For a different blog experience this week - have a look at a short interview with me on some of the insights from Management World Americas.

View the video at TelecomTV.com (opens in new window)

Posted 12-16-2009 5:47 AM by Martin Creaner

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Customer Experience Management - raising it's profile