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Martin Creaner
President & Chief Operations Officer
TM Forum

Martin Creaner has been working in the Telecommunications Industry for almost 25 years and is currently President of the Telemanagement Forum (TMForum). The TM Forum is the industry body for the the global Telecommunications industry. It has 750 member companies in over 185 countries, including all the major carriers and all the leading equipment and software Vendors.

Prior to joining the TM Forum Martin held a number of executive positions with Motorola and British Telecom.

Martin is widely published and is featured and quoted regularly in business and trade journals. Martin is also the author of the leading telecoms business book “NGOSS Distilled”.


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Where will the money come from?

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Where will the next tranche of telecoms revenue come from.  The conventional wisdom is that we will continue to grow and grow the available fixed and mobile bandwidth, and we will then monetize this through the delivery of multimedia entertainment services (High Definition Video and Music and Games).  I just don't buy this vision of the future.  For better or for worse, the world has grown to believe that on-line video and music (and possibly games) should be free.  There are so many 'free' multimedia downloading sites on the internet, that the concept of the general public suddenly agreeing to pay for these in any significant numbers is hard to believe.

So where will the money come from?  Advertising is one of the mechanisms that I personally believe in, and I have talked about this a number of times in my blog.  This has great potential, but will be a savage battleground and not an untapped source of long-term wealth for the telcos.  Other areas that I'm beginning to believe are the real gold mines are areas like Healthcare; Automotive, Home Management; Personal and Home Security, State Security.  Each of these are things that people are already happy to pay for, have already budgeted for and are eminently suited to tele-applications.  Remote monitoring of pace-makers and diabetes sufferers are two obvious candidates in health;  constant remote monitoring of car engine performance; remote management of the home environment and home security and personal security; remote monitoring of convicted offenders.  All of these are areas that may well be the future of the next generation telco.

Keep an eye out for a convergence where the major telco suppliers start acquiring innovative suppliers to the industries mentioned above!

Posted 03-15-2010 3:11 AM by Martin Creaner

Comments

Tinniam Ganesh wrote re: Where will the money come from?
on 03-15-2010 8:38 AM

A very thought provoking article. It is interesting to wonder what kind of business model will be adopted with respect to receiving mobile ads. WIll the user get a discount for his usage and for seeing an ad and a portion of the revenue going to the CSP like the internet. I think that will be real challenge.

T V Ganesh

Stephen Fleece wrote re: Where will the money come from?
on 03-16-2010 5:32 PM

In the long-term, I predict that successful advertising business models that Service Providers of many types use will be diverse and creative.  They will vary by some of the unique aspects of culture and regional market.   In many cases, the app or service itself may be free to the consumer, but will have embedded advertising in some form that the Service Provider cuts a revenue share from for value-added enablers of distribution (delivery QoS, ad measurement, behavioral targeting, real-time context , etc.).  

I agree that success with discounts on traditional communications access service usage in exchange for being pounded with ads may be limited.

Robert Rich wrote re: Where will the money come from?
on 03-16-2010 8:33 PM

I agree with Martin that in the long term the machine to machine (M2M) market will be important. There are many other examples as well- I gave some of these during my talk at our TM Forum track at Mobile World Congress.

I also think there is monetization beyond advertising. For example, what if you were a teenager, and were offered 10 minutes of talk time or 20 messages for taking a short survey? what if you got a small "top up" every time you bought a Pepsi instead of a Coke? it's not just advertising, it's sponsorship as well.  

So M2M will be huge (if we don't give it away) in the future, but I think the other big play in developing countries will be mobile money. it's probably too late in developed countires to fight the credit card companies, but there are lots of countries that still have this need.

Finally, I agree with Stephen that cultural and regional differentiation is one way that local providers can battle global brands (like Apple). in fact, you'll see a little bit of that in my upcoming app store report. And on th webinar on April first...  no fooling!

The opportunities will be there. The industry just needs to figure out which ones are right, and go for them.

David Hustace wrote re: Where will the money come from?
on 03-17-2010 8:46 AM

On-line free services are certainly a phenomenon us to understand if your core fee based business is threatened.  One answer it to continuously add value for that fee.  Netflix, which is low cost, provides tremendous value and has been able to quickly adapt its business model to retain and increase its value perceived by customers.  Examples are the offering of a low-cost upgrade to the account if you want blue-ray media (a great move on an existing model) as well as it's embedded media player in Sony equipment is a hugely successful strategic move.

I just happened to have just finished adding "The Quick and the Dead" to my Instant Queue just before catching up on your blog ;)

Martin Creaner wrote re: Where will the money come from?
on 03-18-2010 5:14 AM

Some very good comments here.  I fully agree with David that its all about adding value and continually innovating.  And adding value very often is about the low investment stuff such as re-packaging of an existing offering rather than the high investment stuff.  Also like Robs thought about competitive/combative type marketing opportunities.  The key to making the Pepsi Versus Coke type example work is (a) being on-line, and (b) being able to offer a tangible instant reward that has a much higher value than its cost to the operator.  This is perfect for mobile prepay customers.

Martin Creaner's Blog wrote No Money in on-line news
on 03-22-2010 7:09 AM

There seems to be a huge interest from readers on the topic of monetizing new services. As I mentioned

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