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Martin Creaner
President & Chief Operations Officer
TM Forum

Martin Creaner has been working in the Telecommunications Industry for almost 25 years and is currently President of the Telemanagement Forum (TMForum). The TM Forum is the industry body for the the global Telecommunications industry. It has 750 member companies in over 185 countries, including all the major carriers and all the leading equipment and software Vendors.

Prior to joining the TM Forum Martin held a number of executive positions with Motorola and British Telecom.

Martin is widely published and is featured and quoted regularly in business and trade journals. Martin is also the author of the leading telecoms business book “NGOSS Distilled”.


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No Money in on-line news

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There seems to be a huge interest from readers on the topic of monetizing new services.  As I mentioned a few days ago I simply can't see telcos generating huge revenues from 'entertainment' services such as movies & music. Let me add general information access to that list of things people simply do not want to pay for.  Newspapers and business magazines went free on-line a number of years ago, and there is simply no way back.  I read last week that a major survey in the US showed that over 80% of US consumers will simply not pay for news on-line.  Robert Murdock and his ilk might be devastated that there is very little brand loyalty to any on-line newspaper, but that seems to be reality.  If charges are applied, their readers will instantly desert the on-line newspaper to some other one that is still free.

While this survey didn't cover other types of information services such as weather, gardening, sports alerts, etc.., I suspect that we are heading into a world where consumers expect all real-time (and historical) information to be free.  Of course detailed, thoughtful analysis & reports will always have a revenue generating model, but even here I am increasingly seeing research companies going to a sponsorship/advertising model, with free access for consumers.

An equally bone-chilling statistic was that around 80% of the respondents to the survey rarely or never click on on-line ads.  This ups the game in terms of advertising strategy.  The traditional web style of banner advertising has a very limited future, and a new paradigm of well targeted ads, that are opted-in by the recipient and with clear time-bounded purchase incentive has to be the way forward.



Posted 03-22-2010 3:45 AM by Martin Creaner

Comments

Tony Poulos wrote re: No Money in on-line news
on 03-23-2010 6:39 AM

Martin, I don't often disagree with you but I would like to challenge your comment that "newspapers and business magazines went free on-line a number of years ago, and there is simply no way back".  That may have been true before the days of Kindle and iPad, but this new form factor, combining the traditional look and feel of a newspaper or magazine, with full online interaction with the touch of a finger and some crazy new production methods is hot (check out the video link on my blog 'Can the iPad save CSPs?'). People will pay for it.  It just may take some time to happen.  Basically, you'll get the headlines on the web, but the full blown coverage combining live TV, video and visuals by subscription. take a look at my blog to see just how fantastic the experience will become.

As for that survey you quoted from, well, it was very US centric and who has ever heard of the Pew Research Center's Project for Excellence in Journalism?  The same august body conducted another survey that stated The internet has surpassed newspapers and radio in popularity as a news platform on a typical day and now ranks just behind TV. Maybe they should combine both surveys.

Now, Americans pay for their cable TV, which includes news coverage, and they pay for their internet access via PCs or mobile phones, they pay for their newspapers and magazines and they buy lots and lots of books. They will also get used to the idea of paying for, somehow, quality information, especially if the major publishers and news services start differentiating their services to provide premium content at a price.  Murdoch is doing it and the others will follow suit (they are all pals). They will have to. Someone has to pay for the journalists and writers and producers, etc. If they stop doing so we may not have any news to look at!

As for the click rates argument. If 80% of Americans don't click ads that means the other 20% do. To advertising people, this is a fantastic ratio.  Let's not forget Google that relies on people clicking ads, well, we know how poorly they're doing, right?

Martin Creaner wrote re: No Money in on-line news
on 03-23-2010 7:04 AM

You make some good points Tony.   I'm still pretty convinced that the current model of on-line news is never going to make it back into revenue, but perhaps there is a new user experience that will be game-changing and will open up a new revenue stream.  As you say the emergence of complimentary devices could also be disruptive.  Lets reassess who's right and who's wrong by management world Orlando and the loser buys the beers!!

Josh Goldfein wrote re: No Money in on-line news
on 03-23-2010 8:01 AM

This may be of interest to both of you:

"Google developing a micropayment platform and pitching newspapers: ‘Open’ need not mean free”

www.niemanlab.org/.../google-developing-a-micropayment-platform-and-pitching-newspapers-open-need-not-mean-free

The notion of maintaining separate subscriptions for each online publication is dead in the water. However if there was a system where users could pay a couple of cents (or fractions of cents) for each story from a central virtual wallet (much like iTunes) then we might just see the attitudes of the public change.

Tony Poulos wrote re: No Money in on-line news
on 03-23-2010 10:11 AM

Oh no, not Google again!

And Sam Adams is my favorite tipple in the US, thanks Martin! ;-)

Henk Ensing wrote re: No Money in on-line news
on 03-23-2010 2:17 PM

I cannot agree more with Martin; the question of how to monitize new(s) services has a lot of people scratching the back of their heads. But seeing the enormous success a company like Google has with advertising, I also wonder if the survey really got the answers they were looking for. We might not like it, but online advertisements have become hard to avoid – and we’re clicking happily ever after...

The formfactor was rightly brought into the discussion by Tony. Until recently hardware almost didn’t count: software was ‘king’. Now I’m eagerly anticipating the iPad - mostly because I find my iPhone a little to small and my Macbook a bit too cumbersome for a comfortable reading experience.

I guess what it comes down to is the experience I as a customer want/perceive/have that ultimately decides the price I’m willing to pay for a certain product. That’s where the formfactor and business proposition is combined.

David Williams wrote re: No Money in on-line news
on 03-23-2010 3:08 PM

I believe that there is market for on-line news just as there is for any service that provides either better quality, higher speed or improved service.

In my own occupation finidng a good source of valuable and pertinent business commentary and intelligence is worth paying for. In addition I would gladly pay to avoid some of the annoying advertising that simply delays or interferes with the quality of the service I am looking for.

From a personal perspective I would pay for quality content, even when there may be free sources for poorer quality services. I recall the birth and demise of Napster, king and pioneer of free music downloading. The rhetoric was all about how free downloading would kill music. On the contrary, I believe that although the revenues for many specific artists and some of the larger labels has declined, the total revenue for the truly global music industry will have increased manyfold. Indeed, now that we are hearing from more artists than ever and we can individually pay for good quality songs rather than half an album of 'filler' I buy a lot more music.

While it's true there is a limit to what I would spend, there always was. Now I can evaluate a lot more easily my sources of business information, music, shows etc. and then make a choice about which of them is worth a subscription, or I woudl prefer without ads.

Martin Creaner wrote re: No Money in on-line news
on 03-24-2010 5:29 AM

Some very interesting comments.  In particular I think the model of introducing different tiers of pricing for on-line products with different levels of advertising.  free to air would have heavy advertising, next price tier would have little advertising and the highest price tier would have zero advertising.  this sort of model can apply to fixed or mobile environments and conceptually can apply across lots of different services.

So summarising some of the comments here it seems that there may be a future for revenue generation from entertainment or from news if new business models are adopted around tolerance to advertising, or if innovative delivery approaches are used or if innovative game-changing devices come into play.

Very good input!!

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