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billing
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New research by UK consumer watchdog and adviser Which? reveals just how hard it is to calculate unauthorized bank charges under the current charging structures of the main banks. Which? experts have discovered that people using unauthorized overdrafts would find it virtually impossible to calculate how much their bank would charge them, or to compare charges between banks as the fee structures are so complicated. Which? asked a group of its members to work out the cost of an unauthorized overdraft... -
Details emerged this week of a sweetheart deal between the US regulator, the FCC, and wireless operators on a voluntary code to inform customers when they approach pre-set limits on their plans, especially data usage, and also when they exceed the tiers and are about to be charged extra. With the ink hardly dry on that overdue piece of news, there emerged a much more sensational headline that one customer was presented with a bill for over US$200,000! The US woman that received the surprise bill... -
With all the ‘excitement’ around ‘pinging’ and ‘snooping’ in Europe, The Insider appears to have overlooked some of the more startling industry headlines in the USA, particularly, about ‘cramming.’ For those of you not acquainted with this quaint term, let me just tell you that ‘cramming’ is the practice of placing unauthorized, misleading or deceptive charges on your telephone bill. The Federal Communications Commission (FCC) in the US... -
When I heard CSG Systems International, Inc. was buying interconnect and retail billing company Intec, my ancient memory cells twigged. CSG, well known as a provider of customer and billing management solutions to satellite broadcasting and cable operators in North America, is not that well known outside its key market. Intec, on the other hand, has a diversified range of customers, including more than 60 of the world's top 100 carriers among its 400 customers worldwide. It was reported that... -
Don’t think for one minute that CSPs have billing and, more particularly, ‘bill shock’ issues all to themselves. The move to ‘smart metering’ for some utility companies in the USA is proving to be a minefield. According to Wikipedia, a smart meter is an advanced meter (usually an electrical meter) that identifies consumption in more detail than a conventional meter; and optionally, but generally, communicates that information via some network back to the local utility for monitoring and billing purposes... -
Google looks to do for the ‘cloud’ what Apple successfully did for the mobile world by setting up a Cloud-based app store. But that could be easier said than done. For third-party apps to successfully proliferate in this environment they will first have be integrated with existing Google Apps. The Google Apps Marketplace is an online store where Google Apps users can browse different cloud-based applications and select from a suite of online tools. The ability to share data between existing apps... -
If there is one metric that the mobile industry reveres it is Average Revenue Per User (ARPU). It’s always foxed me why this should be a meaningful measure. After all, mobile markets started with relatively few international business customers at exorbitant tariffs, so as the market moved to more and more of the general population using mobile, ARPU was bound to fall as people paying with their own hard earned cash are likely to be more price conscious. So ARPU is bound to fall where the uptake...
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