Firstly, I must apologize for not writing anything for a whole week, but there is good reason. I’ve been at two remarkable events and I have been talking to industry people almost non-stop in that time just trying to get a feel for where we are heading as the telecommunications industry as a whole and, more specifically, in terms of managing and maintaining revenue. TM Forum’s Management World in Nice was a real eye-opener. The RM Summit was jam-packed with presentations from all quarters and the...