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regulation
TM Forum Tag List
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“Consumer complaint levels in the telecommunications industry are far too high and poor customer care (both directly and indirectly) drives many consumers to complain. Poor performance in these areas imposes real and significant costs on consumers. It also imposes unnecessary costs on industry. In contrast to their dissatisfaction with customer service, consumers are generally satisfied with the quality and service reliability of the communications services themselves. They are increasingly... -
Singapore regulator, the Infocomm Development Agency (IDA), recently introduced a series of bold, even radical, measures to protect local mobile service consumers. The usual suspects - premium rate services (PRS) and data roaming featured, but IDA also launched a review of its Quality of Service (QoS) framework for mobile telephone services with a view to raise the standards for mobile QoS indicators such as service coverage, success rate and drop call rate. Consumers now have the option to block... -
The Insider is not a great fan of over-regulation. After many years of deregulation in almost every national telecommunications market of the world it seems that governments believe we still need to be told what to do, constantly, almost like naughty school children. Regulation is one thing, but when governments step in and use CSPs as pawns in games of international oneupmanship, things may be going a little too far. I refer, of course, to the recent ‘decision’ by Sprint Nextel to block... -
Five years in the making, five days to fail dismally. That’s the sad story of 3G in Thailand. Yes, I’m talking about 3G spectrum auctions. Not 4G or LTE, plain old 3G, the stuff that most other countries introduced years ago. Even India, the past leader of 3G procrastination, managed to get its act together earlier this year. So why does Thailand continue to make life difficult for its hapless private mobile operators? You would probably not be surprised to hear that the regulator had something to... -
Technical hitches with the iPhone 4 are not Apple's only headaches of late. It is facing pressures in Europe and China - both key markets as its US heartland saturates and it needs strong performance on a global basis. Pending EU legislation could force Apple to change its software policies, and EU Commissioner Neelie Kroes may also launch a probe into interoperability between various smartphone platforms, including iPhone. Kroes has already fined Microsoft $1.4Bn for lack of software openness... -
In an age of global free-trade agreements and open market economics I find it increasingly difficult to understand why governments want to keep ‘butting in’ 1 on the telecommunications industry. I mentioned in a recent blog that governments and the regulators they control seem to be living in a past age when all telecommunications companies were government owned monopolies. Yes, we all know those old arguments about national security and spectrum management, but when governments start telling CSPs... -
I’m almost embarrassed to admit that I was starting to believe that telecoms regulators around the world were relaxing their draconian grip on an industry that has, for the most part, been ‘deregulated’ in some form or another for best part of thirty years. Before you start asking what I’ve been smoking, let me point out that, to my knowledge, we no longer have any countries with PTT monopolies in place. Apparently, that’s where deregulation stops. Freer competition in the market does NOT mean less... -
I see that the FCC reads our blogs! A couple of weeks ago I bemoaned the naked commercial tactics of Apple blocking Google Voice from its App store ( What’s good for the goose is good for the gander ) and hey presto, the FCC pops up and calls in the case ( read more ). Perhaps this issue has opened the FCC’s eyes to that fact if we’re going to have a debate about an open mobile web; it’s not just the mobile service providers who need to be bound up with net neutrality legislation... -
The news that Eric Schmidt, CEO of Google, has resigned from the board of Apple Inc is generating a lot of headlines. Maybe Apple’s action in blocking access to Google Voice on its app store last week was the straw that broke the camel’s back. But then Apple has form in this area – last month the Palm Pre also got ‘disconnected’ from Apple’s iTunes store. We also heard this week that Skype, now the world’s largest international phone company with 40+ million... -
I know I promised in the last post to talk about why network investment dried up after the 2000 techplosion and never really came back. It strikes me now that the answers are so obvious that it’s hardly worth addressing. I was having dinner with...
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