October 2009 - TM Forum Training

  • Compliance to the Business Process Framework (eTOM)

    Traveled to Bangalore, India last week on a training assignment, and found that there was quite a bit of interest in eTOM compliance. While there are currently no formal compliance criteria for the eTOM, most members that claim compliance do so by illustrating the eTOM L2/L3 processes that they use (from a provider/operator perspective) or support (from a software vendor perspective). But before continuing down the compliance path, a little about the food in India, a country I have been visiting...
  • Taking exams just after a training course

    I was in Romania last week as a guest of Romtelecom. The training course was high in the mountains of Transylvania. A beautiful location. One thing was clear to me though, taking an exam immediately after the training course puts a lot of pressure on the class and, I believe, detracts from the experience. This is why from now on we will be actively discouraging this practice and strongly suggesting that, before taking an examination, students take a few weeks to gain some practical experience and...
  • Decomposing the Business Process Framework (“eTOM”) to Lower Levels

    Off to China last week on a consulting assignment, but did conduct an eTOM decomposition seminar while I was there, to assist with the member’s development of Level 4 Billing processes. The topic and content may be of interest to many eTOM implementers. So, I thought I would post this in between training assignments. But, first a little about the food in China, a country I have been visiting for the last five months. What a variety –cuts of beef, pork, chicken and types of seafood, vegetables, and...

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