June 2010 - TM Forum Training

  • Using The Business Process Framework (eTOM) as a Checklist

    I thought I would continue chatting about the eTOM in this edition of the blog, based on an experience I had this past week with a member. But, before I get into the details of using the eTOM as a check list, I know I have a responsibility to chat a little about my culinary experience. I spent last week in the Washington, DC area, home of some great seafood. One of my weaknesses is a fondness for little neck clams. So, I indulged and had a delightful meal of linguine adorned by about a dozen of these...
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  • Deja-vu, now where have I heard that before?

    Hello everyone, A subject that continually causes controversy (especially amongst the instructors) is that of perceived repetition on some of our course material. For example: Frameworx Overview (the Business Process Framework part), Business Process Framework Distilled and the Business Process Framework Implementers Workshop have all been developed from the same base material, and some slides are used in each course. Albeit that the instructor will be delving a bit deeper into the framework and...
  • The Quest for the Lowest Level Process

    My last two blogs focused on implementing the SID. For a change of pace (and subject), this blog will look at implementing the eTOM. Was back in China this past week, working hard and sampling some more culinary delights. One delight that is hard to find in Shenzhen, where I was, but is found pretty easily in Nanjing is egg dumplings. The wrapper for these delicious morsels is made of egg, rather than the traditional dough wrapper. They are often served in a broth or hot pot together with Chinese...

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