July 2010 - TM Forum Training

Back from one of the most successful and best attended Team Action Weeks in years! So, why would that make me crabby (ill-tempered)? It wasn’t me that was crabby; it was all the sumptuous delights I ate that consisted of crab. In Baltimore, being one of the crab capitals of the world, just about every restaurant and pub has their own variation of crab cakes. But it doesn’t end there – fried soft-shelled crabs, crab and cheese dip, crab legs, crabs in the shell to be cracked and eaten, various types...

Hello everyone, A lion tamer's first day at work will most probably be his last if he does not get some pretty good instructions on what to do before he gets into the cage with the lions. This is a principle we follow quite closely here in the training department, before and after we let our trainers get into the metaphorical lion's den of a training class. Trainee trainers go through a series of stages before we let them loose on a live audience. Potential trainers are selected from those...