Transformation Reality Check

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Leveraging Your Early Adopters

Last week, my brand new car suffered a catastrophic transmission failure that required a flat bed to come and pick it up from the side of the road. It also left a mess on the road near my house that will remind me of the failure for many months to come...

Published Thu, Oct 10 2008 7:12 PM by Paul Hughes
Transformation or Convergence?

Transformation is probably the best word I’ve heard in a long time to describe the CSPs’ ongoing pursuit for operational excellence. For over 10 years, the industry has been bombarded with ever present description of technology, market and...

Published Thu, Oct 10 2008 7:11 PM by Paul Hughes
Convergys IMG and CMG to become separate entities...at last?

For years there have been rumors that Convergys was looking to split its Information Management Group billing business from its Customer Management Group care, HR and call center businesses, and now it appears that those rumors may finally materialize...

Published Thu, Oct 10 2008 7:11 PM by Paul Hughes