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KPI implementation and research

Last post 03-27-2008, 6:32 PM by KeithH3. 4 replies.
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  •  12-12-2007, 6:44 AM 1138

    KPI implementation and research

        I am looking to implement a KPI framework at a local SP and i am interested if anyone has thoughts on where i could find the best approach,best practice and and maybe books regarding this subject. the focus for the KPIs is SP operations  and the Datacenter operations
  •  01-16-2008, 7:13 PM 1239 in reply to 1138

    Re: KPI implementation and research

    Have you received anything re this question? I too am interested in this topic in relation to KPIs for Network Operations Centre at a full service SP.
  •  01-17-2008, 6:10 AM 1246 in reply to 1239

    Re: KPI implementation and research

    I am interested too.

    There are some documents in the document catalog.

    BR

  •  03-10-2008, 7:20 AM 1483 in reply to 1138

    Re: KPI implementation and research

    Dear All,

    Thanks for such a good ques...I'll also be interested in  info about KPIs...Will appreciate your help...Thanks in advance!

    Best Regards, Mandeep

    Email: rawalms@youtele.com (rawalms AT youtele.com)

    +91.9890904195

     

  •  03-27-2008, 6:32 PM 1554 in reply to 1138

    Re: KPI implementation and research

    Khalil, 

    I can help you.  This is our area of expertise www.teamquest.com , especially on the datacenter side of theSP.  You can contact me directly and I can get you some resources.

    Keith

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