I am looking to implement a KPI framework at a local SP and i am interested if anyone has thoughts on where i could find the best approach,best practice and and maybe books regarding this subject. the focus for the KPIs is SP operations  and the Datacenter operations

Have you received anything re this question? I too am interested in this topic in relation to KPIs for Network Operations Centre at a full service SP.

I am interested too.

There are some documents in the document catalog.

BR

Dear All,

Thanks for such a good ques...I'll also be interested in  info about KPIs...Will appreciate your help...Thanks in advance!

Best Regards, Mandeep

Email: rawalms@youtele.com (rawalms AT youtele.com)

+91.9890904195

 

Khalil, 

I can help you.  This is our area of expertise www.teamquest.com , especially on the datacenter side of theSP.  You can contact me directly and I can get you some resources.

Keith