The Level 3 process in RA is "Manage RA operations"
Your Level 4 then goes into more detailed processes such as
" Monitor Revenue Assurance Controls"
" Create Revenue Assurance Trouble Report" etc (there are 7 Level 4's)

My question: Where does a Revenue Assurance Trouble Fit into the above mentioned level 4's?
There is NO mention of a trouble ticket in the HTML version of the eTOM or in GB922 as to where it fits in.

Page 16 of the SID v7 goes into quite some detail with respect to a RA trouble ticket.
(GB922_Addendum_7RA_R7-0_v1-1.pdf)

Any comments from any of the TMF members or staff would be greatly appreciated.

Best

Lucas Dreyer