Hi All,

Would someone be willing to share a report/whitepaper on "Shared Services in the Telecom Sector"? Many thanks.

Kindest Regards

Zeeshan Malik Muhammed

zmalik@deloitte.com

Hi Zeeshan,

I have read a doctorate thesis on "A hierarchy of performance measurement in a shared services business environment" done at the University of Johannesburg in 2004. It is not specifically set in the telco industry but is a good source of information if that would help.

Regards,
Guera Romo

guera.mr@gmail.com