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Dear Colleagues, The IP Services (Business) benchmark is now Open for participation. The study summary is at http://www.tmforum.org/IPServicesBusiness/11534/home.html and the study documents are also downloadable from the same location. Many thanks to the Dialog team who helped define the study and ensure... -
Hi All, In case you have not seen the announcements we have two exiting Business Benchmarking studies underway now. Billing Performance - participants need to get their data in by March 15th Residential Broadband - participants have till April 1st to submit their data Both studies are highly relevant... -
Hi All, Happy New Year and Best Wishes for 2010! We ahve been quiet over the holidays. Let's get the conversation going again. Let's get a discussion going on what all of you think would be the most important new study we should consider for 2010. What are your thoughts? Regards, Toni -
Hi Issaad, The program is intended for CSP TM Forum members. Since your customer is not a member the process would be for them to ask to participate in the study they are interested in joining. At that point we will approach forum management with a request that this CSP may participate in this particular... -
As part of Toni's Business Benchmarking team, we've been discussing a new Special Study on self service metrics. I see this as a major focus of Service Providers, both to reduce costs and improve customer satisfaction, but consistently defined metrics seem to be lacking. Thoughts from the community? -
Date: Wednesday, November 18, 2009 Time: 10:00am Eastern Time Duration: 1 Hour Speakers: Toni Graham , Business Benchmarking Program Manager, TM Forum Saad Saade , Head of Revenue Assurance - Finance Division, Bell Canada Sharon Friedman , Head of Revenue Assurance, Bezeq International Chairperson: Donna... -
Service Providers With the Most Mature Revenue Assurance Programs Have the Best Performance Results A new TM Forum Insights Business Intelligence study, “Revenue Assurance: The Hidden Opportunity” , reveals that Revenue Assurance program maturity is directly correlated with Revenue Assurance performance... -
Normal.dotm 0 0 1 204 1126 MarketVue Consulting, LLC 20 17 1433 12.0 0 false 18 pt 18 pt 0 0 false false false Suppliers and SIs: Experience TM Forum’s Business Benchmarking Program with a twelve month Revenue Management Gold Subscription and you will receive detailed study results in: Revenue Assurance... -
Hi All, As you probably noticed in the Study Plan we are planning a Business Perfomance study for mobile services in high growth markets. personally, I think this topic is burning HOT! Service providers in these markets are seeing double to tripple didgt growth in an economy where the developed market... -
Hi All, Here is the new Study Plan for the remainder of 2009 and 2010. Since the participants are actively engaged with the plan, you should expect some tuning over the next few weeks. We will post updates here, so you can always see the current plan by tracking this site. Regards, Toni
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