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Dear colleagues, this is a note to say that the Billing and Revenue Assurance Maturity model studies have been completed. The Residential and Mobile Performance studies are entering the validation phase and will complete in January. The Revenue Assurance Performance study is now in the dialog phase and... -
Once the miss-understanding is resolved, the original question will also. Regards, Beryl Graham -
Online Teleconf. Agenda - i) context - Beryl's overview ii) Johannes original questions - can it be answered by presentation? Regards, Johannes _____________________________________________ From: Benchmarking Public Community [mailto:benchmarking@community.tmforum.org] On Behalf Of Beryl Graham Sent... -
Hello John/All, It would seem that an overview of the Forum Business Metrics Scaffold & Benchmarking activities would help explain our focus and constraints. The meetinf invitation can be obtained under the "Expanding Core Metrics" thread. Hope you can attend. Regards, Beryl Graham -
Hello Johannes/All, As previously stated, we should hold an overview presentation of the TM Forum Business Metrics Scaffold and Benchmark effort to get everyone grounded. I am not available Dec. 6 th – 7 th at 1600 CET. However, I am available the next day Dec. 8 th at 1600 CET. I will go ahead... -
An interesting new blog post discusses different ways to calculate customer churn and the ramfications of each method. A similar discussion could occur for other metrics: http://www.shopify.com/technology/4018382-defining-churn-rate-no-really-this-actually-requires-an-entire-blog-post -
Hi Beryl, from your last reponse, it clear that you don't perceive pro-active coordination as your responsibility, but rather writing contributions for / on behalf of specific customers in their own specific areas of interest. Could you hand-back this request to Toni, or organise that GoToMeeting... -
Hello Vincent / All, There has been no call arranged for this thread. As I mentioned above, my offer for the TM Forum Business Metrics Overview presentation stands. I have been asked to make this presentation to 4 organizations with specific areas of interest over the past month. Two of those have been... -
Was there a call arranged for this topic? I am particularly interested in customer care metrics, what is the implicit measure of customer interactions related to revenue/margin growth. -
Given the limited interest expressed, would a small group GoToMeeting presentation be more suitable to the topic and the geographic distribution? I am located in the Pacific time zone and can start a meeting as early as 0700 PST. Please let me know what you think. Regards, Beryl Graham
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