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Service Providers With the Most Mature Revenue Assurance Programs Have the Best Performance Results A new TM Forum Insights Business Intelligence study, “Revenue Assurance: The Hidden Opportunity” , reveals that Revenue Assurance program maturity is directly correlated with Revenue Assurance performance...
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In the world of business benchmarking, it may be important to look at the metrics to balance lower priced services with responsive customer support , care, and assurance. I found this post to be insightful... http://seekingalpha.com/article/128001-commoditization-and-the-demise-of-customer-support