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Dear colleagues, this is a note to say that the Billing and Revenue Assurance Maturity model studies have been completed. The Residential and Mobile Performance studies are entering the validation phase and will complete in January. The Revenue Assurance Performance study is now in the dialog phase and... -
Hi Are there any metrics about capacity occupation in the networks? specifically, capacity index on home pass, Xdsl networks and TDM telephony network. We have taken internal metrics, but we need to compare them whit the industry standards, in order to indentify if we are in a good position or range... -
Hallo all, I recently compared our TMForum Business Metrics overview with that of other organisations selling metrics. Our TMF Business Metrics neatly separates experience from operational efficiency versus revenue and Margin metrics. Question - When I compare that to the more traditional metrics in... -
Dear Colleagues, The IP Services (Business) benchmark is now Open for participation. The study summary is at http://www.tmforum.org/IPServicesBusiness/11534/home.html and the study documents are also downloadable from the same location. Many thanks to the Dialog team who helped define the study and ensure... -
I am looking for any contextual description of the customer experience elements contained in the following document: Business Benchmarking metrics scaffold release 6.0 gb935 version 6.1. The items are: Shopping, Using, Preferring. We are referring to these as Activities. Interactions, Awareness, Agreement... -
Hi, I'm wondering if there are any breakdowns of what an average telco would have, for each major TAM grouping. I've done this for my telco (2000+apps) - but want to compare it with others to find out where we are too heavy/light ... etc. Any thoughts? Cheers, John -
Hi All, Happy New Year and Best Wishes for 2010! We ahve been quiet over the holidays. Let's get the conversation going again. Let's get a discussion going on what all of you think would be the most important new study we should consider for 2010. What are your thoughts? Regards, Toni -
As part of Toni's Business Benchmarking team, we've been discussing a new Special Study on self service metrics. I see this as a major focus of Service Providers, both to reduce costs and improve customer satisfaction, but consistently defined metrics seem to be lacking. Thoughts from the community? -
Normal.dotm 0 0 1 204 1126 MarketVue Consulting, LLC 20 17 1433 12.0 0 false 18 pt 18 pt 0 0 false false false Suppliers and SIs: Experience TM Forum’s Business Benchmarking Program with a twelve month Revenue Management Gold Subscription and you will receive detailed study results in: Revenue Assurance... -
Team, I recently happened to read a Bell Labs contribution titled "Improving Network and Service Operations Through Total Operations Competency Metrics" and was wondering which specific benchmarking metric(s) and process area would demonstrate the linkage between "network performance measures" and one...
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