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An interesting new blog post discusses different ways to calculate customer churn and the ramfications of each method. A similar discussion could occur for other metrics: http://www.shopify.com/technology/4018382-defining-churn-rate-no-really-this-actually-requires-an-entire-blog-post
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Hallo all, I recently compared our TMForum Business Metrics overview with that of other organisations selling metrics. Our TMF Business Metrics neatly separates experience from operational efficiency versus revenue and Margin metrics. Question - When I compare that to the more traditional metrics in...