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CED and Tranforming the Back Office

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Kudos to Brian Santo, Editor-in-Chief at CED for the February issue and in particular - the article "Back Office - OSS/BSS: building the perfect beast". Cable OSS/BSS is evolving from its legacy origins and from our vantage point, there are many companies with new innovations in this area. Whether driven by top line growth, Customer Experience, system consolidation, new services, or the results or Merger and Acquisition, the Cable OSS/BSS environment is in transition. We can corroborate the growing interest in using eTOM as described in the article as a framework to address this transformation. From our recent survey, almost 70% of respondents are interested in operational Best Practices and 60% are interested in leveraging eTOM to facilitate "cable extensions". We hope everyone will check out the CED Feb issue.

Posted 02-04-2010 9:37 AM by Craig Bachmann

Filed under: Cable OSS/BSS eTOM

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Stephen Fleece wrote re: CED and Tranforming the Back Office

on 02-04-2010 9:47 AM

For those interested, the article is available here...

cedmagazine.com/Articles-OSS-BSS-Building-Perfect-Beast-020110.aspx

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