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  • Tablets and the Impact on Cable Operations

    In attending the Cable Show in Chicago, it was near impossible to miss the tablet revolution. Demo after demo presented tablets as much more than a “third party consumer device”. Very quickly tablets are becoming an integrated part of the customer experience for a sector of Cable subscribers...
    by Craig Bachmann on 07-07-2011
  • Monthly Workgroup Call Reminder

    The Cable Initiative Business Intelligence workgroup has its June monthly call tomorrow, June 22nd, at 10 AM Eastern time. Call details are available at tmforum.org, then click on initiatives, cable initiative, Business intelligence workgroup, and look for 'upcoming events' at the top of the...
    by Paul Ousterhout on 06-21-2011
  • Monthly Cable Business Intelligence Conference Call

    Our first monthly call of 2011 was very successful, with participation from Cox, Charter, and Brighthouse. We continue to refine our approach and draft our charter for 2011 with the goal of creating compelling value that drives more & more participation from MSOs across the globe. Given all the focus...
    by Paul Ousterhout on 01-27-2011
  • Gearing up for Team Action Week in Paris

    Planning is underway for a variety of sessions in Paris related to Cable Business Intelligence and Analytics! We have made great progress since Orlando and look forward to even greater steps in Paris. Let us know what interests you by commenting on this blog. If you can't make it to Paris, but would...
    by Paul Ousterhout on 12-14-2010
  • Customer Service – Levelling with customers

    From Nirvana ... As a customer of a traditional telco my broadband was turned on 6 years ago, has been upgraded three times from 512kbits to 8 megabits, and I have had no more than 20 seconds of service interruption. Any issues I have had with fixing the configuration of the supplied wireless router...
    by David Milham on 03-10-2009
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