Cloud Services Initiative

Re: End-to-End Cloud SLA Management Project Charter Available for Review

JennyH — Thu, 09 Feb 2012 20:25:36 GMT

All,

I have posted an updated deck of the charter analysis at this location based on today's discussion. (the initial attachement to this thread has also been moved to the repositiory so that they can be version controlled)

The action item for the team is to review slide #17 of proposed work recommendation for this cross SDO SLA management effort and come back with comments on next week's call.

Regards,

Jenny

Cloud topics of most interest/relevance to me

huyongping — Thu, 09 Feb 2012 18:11:38 GMT

Hi,My interest Cloud topics:
a) Cloud Telecommunication Application,such as Cloud CRM,Cloud BI,Cloud Mobile Market.
b) Cloud SLA or KQI/KPI of CE.

Private vs Public Cloud Use - A Service Provider Dilemma

huyongping — Thu, 09 Feb 2012 17:17:44 GMT

Different users of public and private clouds concern different bussiness. Different businesses have different security requirements.
Some operators provide public IDC bussiness to small to medium scale enterprises in China. The use of public cloud to support non-critical business. In this case,just do the non-critical data backup.

Cloud topics of most interest/relevance to me

MusabAhmed — Thu, 09 Feb 2012 06:24:23 GMT

Following topics would be of most relevance to me:

1) Advancement in cloud security.
2) Cloud billing.
3) How can entrepreneurs leverage cloud and break the monopoly/advantage that the BIG players have in cloud.

Note: This is not a discussion. But, only a list of cloud computing interests listed as requested by Michele Drgon.

Catalyst for Dublin 2012 - Cloud Federation and Accessibility Intensive Platform

WenjieZhu — Thu, 09 Feb 2012 05:58:45 GMT

Hello everyone,

This is a new cloud catalyst project has just been approved for Dublin 2012 and future, named "Cloud Federation and Accessibility Intensive Platform" catalyst. China Unicom and China Telecom both are project champions. We are looking for participants if it can attract you.

This catalyst is intended for telecom operator to orchestrate and bridge among multiple cloud services, which may be in different form, like private resource, cluster and public cloud, etc.

It will provide cloud user enhanced accessibility, adaptability for different application based on the nature of them. The intended user includes enterprises or consumers.

Furthermore this project will position itself to facilitate the customer in controlling their application and service deployed in cloud resource, in consequence to stimulate the adoption of cloud business model by the industry.

For Dublin 2012, we propose to demonstrate a concept of this platform with unified and trusted cloud service delivery and management. The basic features may include:

- User-friendly interface for cloud service subscription, deployment and management, shielding the complexity of different APIs
- SLA monitoring, reporting and management, cloud billing, identity management, Cloud Service inventory management
- Single Sign On functionality supported
- Outsourcing for cloud computing resource potentially.

The benefit for Telecom Operator to well position itself in cloud value chain, to make use of this advantage, i.e. being trusted, reliable, Telecom operator will benefit from the cloud service brokerage deployment in the following ways:
- Providing intensive E2E cloud service offering, assurance and billing,
- Enabling value-add services to satisfy general and specific end user’s needs
- Expanding revenue possibilities.

With more IDCs (Internet Data Centre) emerge, cloud services are foreseen to proliferate at exponential rate. For IaaS, PaaS, SaaS, Cloud Broker is also the critical component in taming the emerging operation challenge.

From end user’s perspective, it is beneficial for them to subscribe and manage multiple cloud services from different providers.

The Frameworx and other TM Forum standards are used in this project with the following perspectives:
- Order, provisioning, billing from eTOM/SID/TAM
- Capacity model from SID
- Product Catalog from SID/TAM
- SLA from eTOM/SID/TAM
- Cloud Billing whitepaper

DMTF standards such as CIMI could be used to construct cloud service integration, cloud service management, message exchange, and etc.

We expect to enhance the relevant Frameworx standards and cloud SLA/Billing guild book, to create connection between TMF cloud and DMTF cloud standards from different business view in one project.

If your company is interested in this project, please send an email to Jerry Zhu at jerryzhu@huawei.com as soon as possible.

Call for Speakers: 3rd-Party Billing Panel @MW Dublin

MicheleDrgon1 — Thu, 09 Feb 2012 04:26:13 GMT

Hi! We are in need of two more panelists for a session at Management World Dublin regarding Third-Party Billing. If you are interested in participating in the following session, please contact Eli directly at: eli.goodrich@onebillsoftware.com

==============================================================

May 24th 10:00 A.M.

Panel session: Third party billing: Establishing a 'framework for success' in CSP billing for third party services, cloud and app stores

-Examining the growth in billing partnerships between service platforms, partners and CSPs – both in mature and emerging markets

-Balancing billing revenue potential for service providers with the impact on in-house app developments

-Multi partner provisioning– how does this process work?

-Exploring revenue share models for all parties

Thanks so much,

Michele

Re: End-to-End Cloud SLA Management Project Charter Available for Review

JennyH — Tue, 07 Feb 2012 19:58:15 GMT

Mary and all,

In reviewing the charter, I felt the analysis required to properly scope and prioritize the current work recommendation is pretty complex.

I'm attaching a contribution to this post. This contribution attempts to position related industry Cloud SLA work in relation to work recommendation in the joint DMTF/TMF white paper. It also outlines key considerations required to derive a focused, value-added and feasible plan for the next 6-month.

The contribution is in no way complete but wanted to give people adequate time to review and come back with inputs/suggestions for this Thursday's discussion.

Regards,

Jenny

Performance Metrics - several SDOs - contributed Woodward

StevenWoodward — Tue, 07 Feb 2012 16:24:32 GMT

Here are a couple of documents that I have contributed to NIST and the OMG CSCC plus some other SDOs as needed.

The word document is first draft for Performance Metrics Discussions primarily feeding OMG and NIST, but also has more details to help TM Forum next steps.

The presentation slides I created are to help improve general awareness and model at a high level measurement definition approaches and considerations in the cloud.

Always happy to discuss!

Thanks

Steve

Cloud Perspectives

NIST, OMG-CSCC, ISO, ISMA, ITU, Cloud Commons, CSA, ISACA

Achievements of TAW working session in Madrid

DirkR6 — Tue, 07 Feb 2012 12:37:40 GMT

Scott, sorry for missing you on the attendees list - I updated the minutes.
Best,
Dirk

RE: Achievements of TAW working session in Madrid [#171564]

DaveM27 — Tue, 07 Feb 2012 10:17:55 GMT

The proposal here around a product and SLA is exactly what is being contributed by BT and NBN co to the eTOM team on B2B which is based on operational implementations. The Quick Start pack

Best regards

Dave

Dave Milham

Malaysia Mobile +60 (0) 17-2120864

t +44 5601 855561 m +44 7802 902451

From: Cloud Services Initiative [mailto:cloudcomputing@community.tmforum.org] On Behalf Of Scott (Sihao) Li
Sent: 07 February 2012 10:55
To: Dave Milham
Subject: [Cloud Services Initiative] Achievements of TAW working session in Madrid [#171564]

Scott (Sihao) Li , System Engineer , Huawei Technologies Co. Ltd

Hi Dirk,
Please get me in the attendance list of the minutes.
I think we discussed a lot about the E2E process on the value chain.
About the wholesale-resale scenerio, my suggest here is all the relationship between SPs need to be constrained using comercial SLA which could possibly represent a wholesale product. The interaction between SPs need to be defined around this SLA , and FAB interaction facing end customer are also carried out but only in the CRM horizontal domain(market/sales/product/customer associated). Fine-grained capability decomposition associated with service /resource and their specifcation are only shown internally in SPs. SPs need to map the inside and outside operation internally to decompose and integrate their capabilities from S/P and finally satisfy their customer. Based on this , responsibilty boundary could be defined more clearly without too much complexity.

Hope this make sense.

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Achievements of TAW working session in Madrid

lis — Tue, 07 Feb 2012 02:56:57 GMT

Hi ALL,
Another point, one of these four major senarios raised by Massimo from Italia Telecom is about autoscaling. From operation perspective , i think it's most important feature of cloud service and we need to pay more attention. we need more enhancement in Frameworx about the capability and capacity management .

Achievements of TAW working session in Madrid

lis — Tue, 07 Feb 2012 02:48:54 GMT

Private vs Public Cloud Use - A Service Provider Dilemma

MasykurMarhendra — Fri, 03 Feb 2012 08:58:26 GMT

As I see from the Cloud trends right now, company are tend to have Cloud builds in their enterprise (private Clouds) instead of having Clouds on public. Different with Cloud provider that offers IaaS for example as a business model to enterprise. They doesn't have risk on their sensitive data , hence ensuring security for their customer data.

Small to medium scale enterprises that needs to run their business but don't want to invest cost on infrastructure tends to use public Cloud to the Cloud provider (e.g. promotional portal, company profile ,etc).

So, we must choose wisely which delivery models and service models that really fit with our business model in terms of continuity, security, reliability, accessibility, and managebility

End-to-End Cloud SLA Management Project Charter Available for Review

MaryAmalfitano — Thu, 02 Feb 2012 21:27:41 GMT

Everyone:

As a result from the recommendations for future work in the TM Forum | DMTF Whitepaper "Cloud Management for Communications Service Providers", a draft charter "End-to-End Cloud SLA Management" is available for your review:

http://collab.tmforum.org/sf/go/doc20014?nav=1

Please review and post any comments against this thread.

Feel free to join us at our next meeting on Thursday, Feb 9th at 12 PM:

https://www1.gotomeeting.com/join/441169752

TM Forum | DMTF Cloud Whitepaper - Now Available to Public

MaryAmalfitano — Thu, 02 Feb 2012 21:09:41 GMT

Everyone,

I would like to announce that the DMTF has approved the joint TM Forum | DMTF white paper "Cloud Management for Communications Service Providers".

It is available for review/download on the TM Forum website:

http://www.tmforum.org/ResearchPublications/7097/home.html?q=White_Papers#TRCPublications/Link47824

Regards,
Mary

Private vs Public Cloud Use - A Service Provider Dilemma

RajibDas Sharma — Wed, 01 Feb 2012 03:15:01 GMT

Hi, This is a very interesting discussion and I would like to add my 2 cents here...
When we are talking about Cloud Computing, its very important that we do not use it as a generic term but rather keep in mind the interlocking of multiple dimensions - e.g the Delivery Models (Private, Public, Hybrid, Community), the Service Models (IaaS, PaaS, SaaS) & the Characteristics (On Demand, Broad Network Access, Resource Pooling, Rapid Elasticity and Measured Service). Now if you mix and match e.g. build a Private Cloud Solution and offer SaaS that has On Demand and Rapid Elasticity as key Characteristics, then definitely it becomes more secure (since its Private On Premise), bound by Geography (residing in a specific region) with the added benefits of faster go to market (since your software is now hardware independent as virtualization is one of the building blocks of cloud). A very important aspect of Architecting a solution is keeping all the perspectives in mind and applying the right trade-offs and come up with most cost-effective & specific solutions. So far as I understand, Public Cloud in the long term will be used by the 'Long Tail' and big CSPs who has already invested in large data centers will go for the Private Cloud.

Thoughts?

NIST - Priority to Define details Cloud Carrier - by May 2012 - participation

StevenWoodward — Wed, 25 Jan 2012 19:56:40 GMT

After the TM Forum SDO meeting Wednesday, I had a NIST Reference Architecture - Role definition meeting.

This group relates to the expansion of the Carrier activities, functions and how they relate to other actors. Recommendations and models are planned for delivery during the June 4-6 workshop in DC.

I offered to encourage participation from TM Forum and others in this regard.

Carrier participation will be of course appreciated and your organization does not need to necessarily offer Cloud Provider services, since the major point of discussion is specific Carrier capabilities/ functions. Others of course welcome contribute to this NIST activity and perhaps contribute to refining and expanding other actor roles.

TM Forum member participation will be vary valuable to have a voice in this next set of NIST models.

I am also contacting ITU and other Carrier players to provide direction and input.

Some of you are aware that this has been a major concern that I and others have had, therefore, the NIST interest regarding clarification of Carrier and other roles are very exciting and will contribute to improving cloud model perspectives.

Text from NIST pertaining to this "goal"

"In the current NIST Reference Architecture document, the discussion contained within is very focused on the roles and responsibilities of the cloud provider. The four other roles were not studied to a similar depth. Therefore, inclusions of a fuller description of their responsibilities and the activities/functions they will perform is necessary to attain a more complete description in the NIST RA. For example, cloud carrier may provide additional services that are needed by the Cloud Consumer and Cloud Provider."

If you are intersted in participating or Leading the NIST Carrier Role sbject area, please send me an email and I will make the appropriate introductions to the NIST working group.

Feel free to also give me a call.

Thanks

Steven Woodward

steve@cloud-perspectives.com

001 613-823-7573

Call for DiscussioN: T2R scenario "Problem to Solution" for cloud

DirkR6 — Tue, 24 Jan 2012 06:04:52 GMT

Dharmendra,
many thanks for your thoughts.
I think you're absoilutely right, that more integrated root-cause-anaylsis and more integrated problem handling in general is an important perspective for cloud.
In particular for customer facing services that are composed of multiple atomic services from different providers, this will be a huge challange.
Best,
Dirk

Call for DiscussioN: T2R scenario "Problem to Solution" for cloud

DharmendraMisra — Mon, 23 Jan 2012 09:07:38 GMT

Hi Dirk

Thanks for initiating discussion but I'd like to take one step back and see where and how cloud differs from non-cloud services? In all flavours of cloud we may see that actually we are delivering same service with single customer with today's process in more controlled infrastructure. The complexity that gets added due to cloud is more around multi-tenancy, governance, security and disaster recovery etc. Therefore any new impact that may come to existing T2R processes may be coming on these perspectives Adding to the list is more actors and providers to provide End to End service i.e. inter-provider issues may be more now. One more use case can come from customer perspective. In telecom world also customer had role to create problem in service like handset setting change, broadband unplug, power down, virus attack on routers etc but in cloud potential sources of problem generating elements at user end will be higher, depending on kind of service. Therefore I expect cloud to cause more stress towards integrated Root Cause Analysis (IT+Telecom+Security) than original telco driven processes and low level processes may have additional steps to integrate trouble tickets and validate same across provider, technology to come up with cause of problem.

Will try to find specific use cases in due course of time and egarly waiting for outcome of workshop that will help me to learn more.

Thanks & Regards
Dharmendra