Late In the development of the Phase 1 Managing Customer Experience deliverables it was discovered that nearly all the Service Providers interviewed use probes of varying kinds ( Active, Passive, & Intelligent agent) to get an indication of end to end application / service quality across their complex multi vendor, multi-technology Service Delivery chains. In some cases this was the only way that any form of instrumention of part of the end to end Serivce Delivery chain e.g customer provided...