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AT&T's Lurie on Customer Experience

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Quick blog post here... I read a great interview article with Glenn Lurie (AT&T's iPhone deal guy) in Fierce Wireless and includes Q&A on CSP culture and Customer Experience "LGBUPS model--very similar to what we call touch points across the Customer Experience Lifecycle...
http://www.fiercebroadbandwireless.com/story/ts-lurie-taking-risks-and-changing-business-models/2010-03-16

Lots to learn from this interview.

Stephen
twitter: sfleece_tmforum

Posted 03-17-2010 4:55 PM by Stephen Fleece

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AT&T's Lurie on Customer Experience