| | Customer Experience
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Alan: The Business Management strategic driving force being promoted across the Revenue Management Initiative is summarized in a Business Assurance blog on this subject, supported by some details of the Business Assurance approach in an accompanying Wiki page . I commend these resources to your consideration... -
Hi Steve, a good diagram, but to me it represents a third party qualatative view of a customer, rather than a first party customer's view of a customer and what they need. customer centrric engineering IMHO means putting a system, information and software engineering architecture perspective on the... -
Yankee Group portrayed 4 Dimensions of Customer Experience in the following figure at: http://mobilenow.yankeegroup.com/articles/96042/sprint-is-improving-across-all-four-customer-exper/ . This seems to have sufficient value to merit discussion. -
Hi - Ethan... The view I take is that the real world is being integrated with the cyber world, therefore customer experience is not ..not.. at the start a metrics, process or datamodel issue. If it was then I would expect the customers of the system would not be wanting to use it. The first step is to... -
Hi Erhan, The link you provided seems to be broken - can you re-post it pl.? Ganesh -
Hi Team, I have just posted Tektronix Communications contribution for the TAW Madrid next week on Customer Experience Monitoring.. Here is the link: http://www.tmforum.org/components/community_download_file.aspx?dodown=true&did=doc19861&dtype=ContributionAttachment Please take a look and comment... -
Dear all, glad to see all the discussion here. I uploaded the B2B Self-service Technical Report to the TAW contribution room. It's called " tmf - b2b_self-service-tr-v1.0.docx " http://www.tmforum.org/components/community_download_file.aspx?dodown=true&did=doc19854&dtype=ContributionAttachment...
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