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  • Re: Whay loyalty means ...

    Thanks for sharing this news. It's certainly an interesting data point on traditional mobile CSP's strategic SWOT analysis. Google's Andriod operating system, although embraced by device makers HTC and Motorola, still have very limited marketshare globally and most all national figures todays. We shall...
    by Stephen Fleece on 12-18-2009
  • Re: Customer Experience Lifecycle (Business Metrics farmework)

    Peter, in last weeks call with the Business Benchmarking team, I relayed some points around the customer lifecycle and the need for the term "experience" to qualify the concept of a "customer lifecycle." I see the key benefit of this extra model is to zoom in on and classify customer touch points and...
    by Stephen Fleece on 08-25-2009
  • Re: TR142 v0.5 - Relationship of lifecycle stages to eTOM

    Hello, As promised on the June 16th PLM call I will try to give a response to Martin's concern about eTom. This is how I perceive the correlation between the lifecycle Phases we are defining in the TR-142, and the eTOM PLM functions listed in the post by Martin. As I interpret the eTOM functions...
    by Mark Watson on 06-23-2009

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