| | Customer Experience
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Hi, Most of the Telco operators these days have been facing an uphill task of having to maintain product information in different compartments across the BSS/OSS value chain. While the need for consolidation looking obvious, most of the SI recommend to have a unified product catalog across the BSS/OSS... -
Here are the links to the Catalyst projects related to this Group's work which will be demonstrated in Forumville at Management World Americas 2011 in Orlando: http://www.tmforum.org/Catalysts/11163/home.html#dataanalytics http://www.tmforum.org/ExecutiveDashboard/11726/home.html I hope you will be attending... -
Hi, Due to the latest interest in contribution and support in the team activities we would like to restart the MCE team meetings. I would like to conduct the first meeting in our regular slot on Wednesday, please vote in the attached pool so we'll be able to pick the best time that suit most people.... -
Dear all, In these links you can find the draft version of the "Specification of Detailed Records (xDR) for Customer Experience Management" that gathers the main data that probes technologies can collect to feed Customer Experience. http://collab.tmforum.org/sf/docman/do/viewDocument/projects.customer_product... -
A quick reminder here that early registration for Team Action Week (TAW) in Baltimore ends on June 11. To register, click here... http://www.tmforum.org/TeamActionWeek/RegistrationFees/5996/Home.html TM Forum and the Customer Experience (MCE) interest group are currently planning topics (at least one... -
Dear all, In this link you can find the slides of last meeting: http://collab.tmforum.org/sf/docman/do/viewDocument/projects.customer_product/docman.root.end_to_end_service_quality_manag.300_meetings.teleconferenceminutes/doc11504?_message=1271157815811 Regards, Antonio. -
In this link you can find the slides of last teleconference. http://collab.tmforum.org/sf/go/doc11459?nav=1 Best regards, Antonio. -
This page captures relevant links to resources (text and multimedia) on the Internet World Wide Web that contributes to learning concepts and thought leadership for Managing Customer Experience. TM Forum TM Forum Insights Research Report Management World Americas 2009 Keynote Blog - "The Spectrum... -
Customer Experience is the new business focus for most service providers in this rapidly changing multi-service world. Since the implementation of services is increasingly complex and are composed of many components, the telco companies are wondering whether the best way to measure the experience of...
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