| | Customer Experience
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Hi everyone, I've been doing some research using the Forum resources and community, I must say, what a fantastic source of information. I am in the process of initiating a Customer Experience Transformation Programme, I am responsible for defining and managing the Programme for Operational, Product Management... -
Hi All Probably I am latest addition to this group and its my first write-up over here but I am doing industry analysis on Customer Experience since long in self discovery mode and therefore preferred to put some comments on this topic here, probably it can help me in enriching my understanding through... -
An interesting discussion on open source implementation of probes is taking place at: http://www.tmforum.org/Community/groups/open_source_interest_group/forum/p/1355/3204.aspx#3204 An intersting question is 'what is the defintion of a probe?' Does any one know of a industry defintion e.g. ITU... -
At Management World Orlando I was struck by the emergence of a new model for e2e Customer Experience arising independently from a number of sources. The model seems to be based on defining an abstracted service, exposed by a Resource Manager, and then allowing clients to define the performance targets...
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