| | Customer Experience
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Hi, Customer Experience in been in existence since the services created a nishe for itself. Has any CSP applied a mechnism to calculate the returns from the architectural changes in the operation model to deliver a unique service experience, if yes what are the broad steps. Regards Kumar goyal -
Hi all, During the MCE telco yesterday Antonio presented the specification for the probes, and there was, for example, the subsection with the "2.1 Benefits" but no disadvantages or concerns mentioned. Earlier in the spring I saw the "4G Operations Requirements" document submitted to TMF by Vodafone... -
Hi, I wonder if there is any Process Element for Customer Experience Management(CEM) in eTOM. Can Customer QoS and SLA Management be mapped to CEM? Regards, Murat Balkan -
Hi, Yesterday team meeting minutes and presentation available online on the share site: http://collab.tmforum.org/sf/docman/do/listDocuments/projects.customer_product/docman.root.end_to_end_service_quality_manag.300_meetings.teleconferenceminutes Thanks for those who participated, the touchpoint discussion... -
Hi, June 2nd team meeting MOM and presentation available on share site. Direct link: http://collab.tmforum.org/sf/docman/do/listDocuments/projects.customer_product/docman.root.end_to_end_service_quality_manag.300_meetings.teleconferenceminutes -
Customer experience is a buzzword in the market these days. Customer experience is termed as the experience in direct/indirect interaction of customer with its service provider. The term indirect is quite often used in context with the interaction which can be due to looking at the advertisement for... -
A quick reminder here that early registration for Team Action Week (TAW) in Baltimore ends on June 11. To register, click here... http://www.tmforum.org/TeamActionWeek/RegistrationFees/5996/Home.html TM Forum and the Customer Experience (MCE) interest group are currently planning topics (at least one...
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