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Hi everyone. Yes, there are many indirect experiences between service providers, customer account contacts and other people who use the products and services that are part of the customer account hierarchy (such as children users in a consumer household or users associated with a business organization...
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I went through Netpromotor website in detail and I should admit that its impressive, mainly because of its simple approach and structured steps to implement. I take it in this way that for any business in any industry, at minimum level one should have this much to measure, manage and enhance customer...
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Thought stimulating blog post on a MCE Phase 1 concept, Net Promotor Score... http://ioignitekram.wordpress.com/2009/08/14/net-promoter-score-the-simplest-measure-is-always-not-the-best/