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Business Process Framework is now extendable to any service provider industry. Level 2 decomposition of CRM process group under Operations has core processes for Billing & Revenue Management with name as Bill Invoice Management. In case of Insurance and Health Service Sectors, the cashless settlement... -
Hello everybody, I am currently transitioning from the telecommunications industry into the banking industry and I am obviously using the Frameworx concepts to understand the banking world. I have started simple by thinking “we are all service providers” but then I have realized that there is no bankingforum... -
Cross posting this relevant discussion thread to Customer Experience group... [quote user="Dave Milham"] Sorry for coming in a bit late on this debate. I do think the user journey approach is quite strong and I have seen it applied to good effect in a major service provider. The notion of Touchpoints... -
Hi Doug, Alfred has already rsponded on the state of the current technical report. I can respond on the content compariosn you have just done. When I see your observations on what the TMF assets are in TOGAF 9 terminology, you are right in your observations. As regards the processes in eTOM these are... -
We have a soon to be member who has asked the following: There are 4 frameworks under NGOSS: eTOM, SID, TAM, TNA, is there usually a dedicated person assigned to each of them? We’re thinking that one person will face difficulty to be an expert on all areas. What do you think? Experts please? Thanks... -
I know about some vendors ,like as amdocs, cboss and so on . So brothers and sisters ,can you tell me about the top 10 bss/oss vendors. I will await your response online. thanks . -
We are about to start the planning for the NGOSS Users Group meeting during Team Action Week in Lisbon on the 26th January. (http://www.tmforum.org/TeamActionWeek/793/home.html ) If you have any topics that you woul dlike to be included, please post your ideas to this discussion thread. After the meeting...
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