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| | | September 2009 - Posts -
Who said creativity in billing is dead? 'Creative pricing' strategies uncovered by Australia’s consumer watchdog Choice, put paid to that. Not surprisingly, I guess, a number of international phone card operators have been found guilty of hitting consumers with extra and undisclosed fees and surcharges. After attracting prospective customers with what appear to be incredibly low international call rates they quietly slip in service or disconnection fees without informing their customers beforehand... -
If you are getting a little jaded with all the favorable press surrounding the iPhone and how it has single-handedly revolutionized the telecoms industry then you will be happy to hear that somebody has taken a lot of time to debunk a number of iPhone 'myths'. Strand Consult (no I hadn't heard of them before either), has published a 105 page diatribe titled 'The Moment of Truth - a portrait of the iPhone' , on why the iPhone is not so great and good. These are the myths, according... -
According to one of its venture capital investors, Twitter's path to profitability lies in charging for mobile use. In an exclusive interview with UK’s Guardian newspaper , Joi Ito, chief executive of Creative Commons, made some startling statements that appeared to highlight a considerable lack of knowledge on how the mobile market operates. His first ‘clanger’ was, “when Twitter grows, SMS usage goes up.” Ummm, no, Mr Ito, Twitter is actually an alternative to SMS. Most mobile users Twitter... -
Every now and again the press raises that old chestnut about the value of using ARPU (average revenue per user) as a valid metric of a service provider’s performance. It’s usually on low news days! It raises the question that if ARPU is not the right metric to determine and measure an operator’s success, what is? The biggest issue with ARPU is the inconsistent way it is measured. It is used by management to convince boards and investors of performance but this is fraught with danger because it is... -
Optus iPhone users can download the new ‘My Account’ Optus service express billing application for free from the Apple iTunes store and, as well as checking their current billing, customers can view their billing history, pay bills or top-up (recharge) pre-paid accounts via their iPhone. The new, free service is available for download to both Optus consumer post-paid and pre-paid customers. For post-paid customers, the My Account application will allow them to view their unbilled usage for eligible... -
Support for the move to eBilling has come from a very surprising source and it's probably totally unintentional. UK's Royal Mail is on strike and the headlines are not attacking the strikers or the Post Office but are concentrating on the plight of consumers that are nor receiving or are unable to pay bills. Britain's 'Daily Mail' yesterday headlined with, "Misery for countless families and small firms as bills, card payments and cheques are trapped in mail backlog."... -
Wireless week reports that T-Mobile USA has dropped a plan to begin charging customers $1.50 per month to get a paper copy of their bill in the mail. The wireless phone carrier had recently informed its 33 million customers that the fee would go into effect this past Saturday and apply to anyone who didn't sign up for a paperless billing plan, in which bills can only be viewed on the Internet. After an outcry from customers and threats of legal action, however, the company changed its mind. In... -
I received a press release today that caught my eye. It was issued by PR Newswire Asia and was announcing Singapore start-up Pechora Technologies' HomeCamera service as winner at last week’s Broadband World Forum Europe in Paris. It wasn’t just that this was a significant achievement for a Singapore startup, as the PR company put it, “not only is Pechora Technologies the only company to have won from South East Asia, it's the only company of this size in the winners rostrum, with other winners... -
This is an excerpt from a very interesting blog posting by Ashwin Menon on talkRA well worth reading: There used to be a time (long, long ago in a Galaxy far, far away…) when the most important item for most RA teams were a set of crisp and clean dashboards that tell them “Hey Mr. RA Analyst, I’m working on dimensions and measures which have told me that you have 0.3511% leakage in product SuperSaver199 between the mediation and billing”. This used to suffice the needs of the RA analyst and he goes... -
The massive investments in billing, payments and customerrelationship management systems in the past may soon be of little valueunless there is a wholesale change of mindset in the operatorsthemselves. If communication service providers continue to believe that they owntheir customers because they have a "billing" or "customer care"relationship with them, they are in for a really big shock. Thosemassive investments in billing, payments and customer relationshipmanagement systems...
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