Business Assurance Program

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Recommended Reading

  • Billing Views - News, views & comment
  • Talk RA - News and views from the world of revenue assurance
  • SPSS Churn Prediction Framework - This paper enlists the key significant variables or churn factors for all the three market segments – prepaid, postpaid and fixed landline markets.

February 2010 - Posts

  • Nice to show-off NFC for Management World in May

    Just in time for this year's TM Forum Management World in Nice is the news that travelers will be able to pay for low-value tickets on the city’s bus and tram network directly via their mobile phone bills. However, mobile operators say they are offering the payment service for consumer convenience, not to compete with banks. Each of the country’s three operators plan to put at least 1,000 NFC phones on sale initially, but they expect to sell more. SIM cards the telcos issue will store bank payment...
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  • A pragmatic approach to roaming ‘bill shock’

    I stumbled upon an excellent piece on roaming ‘bill shock’ written by Abraham Punnoose from Roamware that is recommended reading. Abraham makes some very poignant observations and even offers some tangible solutions to overcoming customer discontent. He writes that: “Voice, SMS and data incur different charges; incoming and outgoing calls may cost different amounts depending on where you are, who you’re calling – and even who’s calling you. It all makes for a highly diverse and potentially confusing...
  • Content may be the Emperor, but charging is king.

    News Corporation was well advanced in setting up online charging for its newspapers around the world, chairman and chief executive Rupert Murdoch has stated declaring the company on the threshold of a new era of profitability. News Corp was putting the finishing touches on the industry's biggest structural change in 30 years, Murdoch said as he boasted about the company's content. "Excuse the immodesty, but News Corp's pre-eminence as a content creator comes as the debate over the...
  • iPad or iHammer - another nail in the CSP coffin?

    Apple’s worst kept secret in years has been officially revealed and has received a mixture of ‘wows’ and ‘ho-hums’ from every conceivable quarter but for the service provider world it could be yet another nail in the revenue coffin. Don’t be fooled for one minute with the news that AT&T will be Apple’s partner and that the 3G option will be a revenue generator for operators. AT&T’s $30 per month unlimited data is pretty amazing. Apple also offered a $15 per month 250Mb plan, but that is less...
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