In a rare spot of good timing, I came on board in my new duties as Head of Revenue Management on the Monday of Team Action Week Baltimore. This allowed me the great opportunity to get face-to-face with a huge number of people with whom I'll be working for the next months via electronic modes only. I also was able to get a feel for the "buzz" surrounding the Revenue Management Initiative among the members and teams. On this, I am excited by the amount of interest and participation in...