Old billing issue finally resolved
More bad press for billing as AT&T and lawyers representing class-action plaintiffs have reached a proposed settlement of lawsuits over billing by AT&T Wireless before 2004.
The settlement covers several suits filed in California and Washington against AT&T Wireless, a cellular service provider that merged with Cingular Wireless in 2004. The merged company adopted the name AT&T Mobility in 2007.
Subscribers alleged AT&T Wireless introduced unauthorized charges, failed to tell them about some charges and charged for minutes in the wrong billing period. The suits claim these actions violated consumer protection laws. In a press release Friday, AT&T denied the claims of wrongdoing and said the suits are unrelated to practices of Cingular Wireless or AT&T Mobility.
However, consumers who have been waiting this long to get some of their money back may be disappointed in the terms of the deal. The benefits offered range from US$7 to $10 and consumers who want to take part in the settlement need to submit a claim form by mail or online by Feb 13, 2011.
Many probably won’t even bother and, if they haven’t already, will probably show their disappointment by doing their business elsewhere. There is no more emotive issue felt by consumers than poor or incorrect billing and AT&T will probably be relieved to see the back of this drawn out epic.
Posted
07-05-2010 12:24 PM
by
Tony Poulos