As I recently was viewing an interesting webinar on Leveraging Subscriber Data to Drive Revenue and Growth sponsored by Connectiva, a couple of points that I am emphasizing in the next phase of the Revenue Management Initiative came to mind, as well as a key thing to remember about modern customers. The first point is to focus on the Customer as the essential source of revenues, even when passed through a Partner. The second is based on an interesting definition I found in the literature on lean...