Business Assurance Program

TM Forum Members Only
TM Forum Members Only
The full version of this page is only available to members of the TM Forum. Learn more about becoming a member.

In order to access a TM Forum Member only area of the website you must be a registered user and work for a TM Forum Member Company. If this applies to you please login above.

Not a Registered User? Register Now
Registration is free, quick and simple, and will give you access to a large library of TM Forum member content, industry documents, exclusive articles, commentaries, plus our web discussions and event features.

If you experience any problems logging in, please contact us.


RSS



Group Administrators

Recommended Reading

  • Billing Views - News, views & comment
  • Talk RA - News and views from the world of revenue assurance
  • SPSS Churn Prediction Framework - This paper enlists the key significant variables or churn factors for all the three market segments – prepaid, postpaid and fixed landline markets.

Carrier billing for content doomed?

Share |

Carrier billing for content services is doomed in advanced markets because of fundamental conflicts of interest, and standalone payment specialists are best placed to handle charging. That’s the view from mobile content entrepreneur Simon Buckingham, speaking to Telecoms.com. His latest venture ‘Appitalism’ seeks to combine social networking and the application store model.

The gist of Buckingham’s argument is that if CSPs even bother to expose their billing systems to third parties the potential revenues will be dwarfed by their core bus9ness and, therefore, will give less attention to it. If content providers are dependent on carriers to provide billing services for their products, Buckingham said, they will always have to take second place to the CSP’s own plans and promotions.

This is mainly because CSPs need to approve each campaign mainly to ensure it does not compete with their own offerings. He did concede, however, that carrier billing will remain essential in emerging markets where bank and credit card accounts are scarce and mobile operators play a crucial role in bringing digital transactions to consumers. Operators from all markets view their billing relationships with their customers as a vital means to maintaining their relevance in a shifting mobile value chain.

However, if other content providers have the same perception as Buckingham it does not bode well for CSPs that believe they have something that the market wants. 

I’m wondering if others share his sentiments?


Posted 01-18-2011 10:57 AM by Tony Poulos

Comments

Jonathan Jensen wrote re: Carrier billing for content doomed?
on 01-18-2011 7:52 AM

Dead right. Many telcos don't see third party billing as strategic or big enough to warrant the effort. A missed opportunity.

Neil Philpott wrote re: Carrier billing for content doomed?
on 01-18-2011 8:47 AM

Evolution was always more likely than revolution and Carriers need to continue their quest for higher margin products & services.  For this, Content remains the way to go and owning the customer relationship is key to maximising profitable revenue share.

As for competing with carrier initiatives, that argument would see supermarkets selling only their own branded goods.  So it's clearly fallacious.

While 3rd party Content revenues may be dwarfed by carrier's core business (although I believe "overshadowed" might be a more correct term these days rather than "dwarfed") they are still growing and the smart players will want a bigger part of them.  That means putting in place the business support systems and processes to assure they manage the revenue stream effectively.

Tal Givoly wrote re: Carrier billing for content doomed?
on 01-18-2011 9:51 AM

On the other hand, Jeff Barak just suggests this might be a win-win situation (http://bit.ly/gsf6ha). I agree with Neil - it's more overshadowed than dwarfed. Carriers are charging for content for ages. Now with the carrier-billing for Android apps, there might be an opportunity for revival of this channel. Any growth opportunity begins small in comparison with the mission critical business - that doesn't mean it isn't growing and cannot grow even further. I believe it is something worth investing in and creating more value for consumers in using it - not just in emerging market.

We welcome your feedback! To comment on this blog post please either Log-In or Register to the TM Forum Community

Paid Advertisement
About TM Forum
Introduction, History, Board, Management Team...
Membership
How to Join, Benefits, Member List...
Community
Community Home, Groups & Teams, Blogs...
Conferences
Event Calendar, Management World, Supported Events...
Training & Webcasts
Upcoming Training Courses, Upcoming Webinars, Podcasts, On-Demand Webcasts...
Initiatives
Cable, Enabling Cloud Services, Government and Defense...
Best Practices & Standards
Frameworx, Business Process Framework (eTOM), Information Framework (SID)...
Resources
Document Library, Case Studies, White Papers
Research & Publications
Business Benchmarking, Newsletters, Insights Research...
Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved
Contact Us
Careers with TM Forum
News Room
Privacy Policy
Terms of Use
Sitemap