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Recommended Reading

  • Billing Views - News, views & comment
  • Talk RA - News and views from the world of revenue assurance
  • SPSS Churn Prediction Framework - This paper enlists the key significant variables or churn factors for all the three market segments – prepaid, postpaid and fixed landline markets.

March 2011 - Posts

  • Flat Rate Pricing - Revenue Management Red Flag?

    There's been a lot of discussion recently about usage measurement for services, some of it in reaction to the regulatory activity surrounding "Net Neutrality". This and some draft publications I have been reviewing recently brings to mind a host of instances from the past where a new service was launched with flat rate pricing as its initial offering. I personally saw in many such situations the underlying reason for this marketing choice--the service delivery platform didn't even...
  • Minutes, seconds - who's counting?

    For some strange reason, I was under the impression that most CSPs generally aspired to one-second billing and this was pretty much the world standard. Apparently, I have been totally misled, according to reports out of Australia. The Age newspaper today ran a story that Telstra is moving to one minute billing blocks later this month, after implementing 30 second blocks two years ago, for all long-distance and mobile calls. Last July Optus moved from billing fixed calls in one second blocks to 30...
  • The Two-Edged Sword of Group Proliferation

    I'm posting this Blog entry in an attempt to solicit member feedback and activity in the multiple Interest Groups that have been launched in the last seven months in the Revenue Management Initiative. When Tony Poulos and I collaborated on the transition from his managing the Revenue Management Initiative to my assuming that responsibility, the question arose whether it was time to establish dedicated Online Community Groups for each of the specialized interest areas that had arisen over the...
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