One of the things that I have loved about my long career in the industry is the sense of working in an area that really makes an impact, and in a good way. An incident that brought that home recently occured as I was riding home from SEATAC airiport after a week on the road. The driver of the car struck up a conversation, to discover that I was immersed in the business. That quickly led to his wanting to know (and get advice) on what he should do regarding his mobile phone service. His company had...