Revenue Management Initiative

If you were asked to identify the Process Owner for Charging, Who will you NOMINATE?

TomasH4 — Fri, 03 Feb 2012 17:41:35 GMT

Hi Neda,

Obviously, the exact position within the organization depends on the organizational setup quite a bit. I'd agree with others suggesting Finance being responsible for collection of revenues in general and that rating needs to be part of this process.

However, the details regarding what needs to be considered / performed within rating are largely dependent on product definitions coming from Marketing (Finance are certainly consulted, but are usually not in the lead position for these details). In my experience, IT (or Technology) often need to combine the input requirements together rather than just getting complete definition from a single business owner (some organizations may be more mature and assure a single responsibility for this obviously, but that doesn't match my current experience so far ;-) ). That doesn't make IT business owners of the process obviously, but it makes the situation more difficult for IT.

Regards

Tomas

If you were asked to identify the Process Owner for Charging, Who will you NOMINATE?

GaborPongor — Thu, 02 Feb 2012 19:19:02 GMT

Hi Neda,

What we try to accomodate within Vodafone that Billing and Charging, just like Revenue Assurance has one single end-to-end process owner; but there are of course many owners responsible for operating the sub-processes. They should report to the E2E process owner who can sit in Finance/Customer manatgement/IT; or report directly to the Chief Operation Officer.
Technology (IT/ Network) is repsonsible for the development and operations
Marketing is reposnsible for the housekeeping of tariffs
Finance/Treasury is responsible for collecting the payment from banks and third party settlement/wholesale roaming and interconnect; plus G/L and Revenue forecast.
Customer Management is responsible for Billing/Charging related queries
RA can do Bill verification
etc

With convergence charging the traditional NW/IT split between Pre- and Postpay will change, but it is unsure yet, into which direction.
Regards,
Gabor

If you were asked to identify the Process Owner for Charging, Who will you NOMINATE?

HeshamS1 — Sun, 29 Jan 2012 07:17:41 GMT

Hello Neda/Johannes,
I think saying that IT is not the process owner of the Charging or Rating process because the requirements comes from outside IT is not much accurate.
if we are talking about the initial development phase of the product, the owner would be the one who is handling the process from end to end. eventually, in some operators this would be a project manager from PMO who would coordiante between marketing, Finance, technical and IT in order to setup the solution, passing through pricing of the product and ending with the development of the rating schemas, and implementing it by IT support. Here IT is not the Owner.

But if we are talking about the "Charging" or "Rating" process which is the ongoing process of executing these rating schemas, performing rating for events (CDRs), applying discounts, doing this real time or near real time, advice of charge and supporting these functions to make sure it's performed correctly and efficiently, then I think the Owner he is the IT function or (IN function incase of convergent solutions).
That's why if looked at the defintion of Rating in eTOM it says "Calculating the value of the service/product, before, during or after the rendering of the service", so we are not talking here about the initial development of the rating schemas.

Thanks.

RE: [Revenue Management Initiative] If you were asked to identify the Process Owner for Charging, Who will you NOMINATE? [#171481]

nedakoci — Fri, 27 Jan 2012 14:49:50 GMT

Hi Carlos,

My question does not relate neither to auditing nor to supporting, but to 'process owner' meaning responsible to establish and than to manage the process.

I do agree that 'revenue assurance' is responsible to audit this process in order to identify any eventual 'revenue leakage' and furthermore IT Support is resposnbile to assist the execution of the systematic process, but neither of them looks to be directly resposnbile for the process itself at least in my opinion.

Neda

RE: [Revenue Management Initiative] If you were asked to identify the Process Owner for Charging, Who will you NOMINATE? [#171481]

Hitesh Patel — Fri, 27 Jan 2012 10:45:01 GMT

Hitesh Patel, Business Analyst, Truphone

Hi,

I agree with Carlos in Verizon, TalkTalk and Truphone rating and billing are responsibility of Billing and revenue assurance department. Rating and Billing systems are the responsibility of the IT operation

Regards,

Hitesh

From: Revenue Management Initiative [mailto:revenue@community.tmforum.org] On Behalf Of Carlos Marques
Sent: 27 January 2012 10:31
To: Hitesh Patel
Subject: [Revenue Management Initiative] If you were asked to identify the Process Owner for Charging, Who will you NOMINATE? [#171481]

Carlos Marques , Product Marketing Manager , WeDo Technologies

Dear Nena

Rating is a common function in billing systems. Nevertheless what is not so common is to have to a system/department auditing itself.
I would say that rating is part of the billing department/system and part of the revenue assurance department/system for auditing capabilities.

Best regards,
Carlos Marques
WeDo Technologies
Product Marketing Manager
http://www.wedotechnologies.com/rating

Revenue Management Initiative
Topics:rm-rm

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If you were asked to identify the Process Owner for Charging, Who will you NOMINATE?

Carlos M — Fri, 27 Jan 2012 10:29:47 GMT

Dear Nena

Rating is a common function in billing systems. Nevertheless what is not so common is to have a system/department auditing itself.
I would say that rating is part of the billing department/system and part of the revenue assurance department/system for auditing capabilities.

Best regards,
Carlos Marques
WeDo Technologies
Product Marketing Manager
http://www.wedotechnologies.com/rating

Two Weeks Until TM Forum Action Week Madrid - Register Now!

PamelaGuyton — Mon, 09 Jan 2012 16:39:40 GMT

Just a reminder that we are two weeks away from TM Forum Action Week Madrid (January 23-27, Madrid, Spain); a members-only collaborative working event that gives you the inside track on industry trends and the evolution of best practices and standards.

If you don’t review the agenda and register now, you’ll miss this once-a-year opportunity to:

Become a thought leader and collaborate face-to-face with the industry’s top service providers and suppliers
Make your voice heard and proactively drive industry standards while protecting the interest of your company
Acquire deep insight about TM Forum standards in a friendly working environment
Be a market leader and innovator in business, technical and IT management

Personalize your Agenda!
Review the full agenda of meetings and leverage the "Build My Agenda" tool to set up your personal meeting plan once you've registered. This tool will help you not only plan your week but also keep track of your meetings, their locations and any changes.

Spotlight Roundtables and Risk Management "Summit"

SteveC9 — Thu, 05 Jan 2012 13:22:47 GMT

There have been numerous announcements concerning the TM Forum Action Week 39 sessions being conducted across 7 Revenue Management Online Community Groups in Madrid, but you should also consider some special sessions that are being held in addition to the team working sessions. First, there will be several presentations and a roundtable on subject ranging from Revenue Assurance to Customer Experience on Monday during the Frameworx Spotlight. Then, on Thursday afternoon, the leaders of all the groups working in the Enterprise Risk Management area (Fraud Management, Revenue Management, and Security Management) will hold a Risk Management Summit session, kicked off by an overview of the ERM Risk Universe by Thomas Steagall, group lead of the ERM Group. This is an excellent opportunity to get the "big picture" concerning the substantial work that has gone on over the last 18 months in these important areas. Finally, the three Catalyst projects being promoted by the Revenue Management Initiative will have their final open meetings before kicking off the formal work phase in the drive to Dublin. If your company has strong interest in joining as a Service Provider Champion or Participant, this will be the chance to weigh in. As always, TAW will be an intensive gathering of the influence leaders in the industry, so be sure to register soon and use the Agenda feature on the web site to sign up for individual sessions.

Hasta Madrid--See you there!

RE: NRTRDE Status?

DharmendraMisra — Tue, 03 Jan 2012 07:18:37 GMT

Hi Krista

Thanks for your useful inpits. It has helped me to understand situation properly.

Thanks & Regards
Dharmendra

RE: [Revenue Management Initiative] NRTRDE Status? [#170974]

KristaSaarinen — Mon, 02 Jan 2012 19:58:05 GMT

Hi Vikranth,

If you go to the GSMA Infocentre, PRD’s FF.18 and FF.19 can help you.

Regards,

Krista

From: Revenue Management Initiative [mailto:revenue@community.tmforum.org] On Behalf Of vikranth kurala
Sent: Monday, January 02, 2012 7:53 AM
To: Krista Saarinen
Subject: [Revenue Management Initiative] NRTRDE Status? [#170974]

vikranth kurala , Telecom Billing Consultant , Tata Consultancy Services

Hi,

Where can I get the NRTRDE specifications.

Thanks,

Vikranth

Revenue Management Initiative
Topics:Billing Enhancement, General, rm-rm, Roaming settlement

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Re: NRTRDE Status?

vikranthk — Mon, 02 Jan 2012 12:50:33 GMT

Hi,

Where can I get the NRTRDE specifications.

Thanks,

Vikranth

RE: [Revenue Management Initiative] NRTRDE Status? [#170974]

KristaSaarinen — Thu, 22 Dec 2011 21:18:12 GMT

Hi Dharmendra,

NRTRDE is procedure specified in the GSMA Permanent Reference Documents (PRDs) which are embedded in the GSMA regulations and procedures about facilitating international roaming. According to the GSMA procedures, operators sign bilateral contracts on the basis of GSMA PRDs. Procedures are formally described in those documents, and roaming contracts contain references to the documents, but they are agreements signed between two contractual partners.

The adoption rate of NRTRDE has been very good. I do not have specific numbers to share.

Regards,

Krista

From: Revenue Management Initiative [mailto:revenue@community.tmforum.org] On Behalf Of Dharmendra Misra
Sent: Wednesday, December 21, 2011 2:09 AM
To: Krista Saarinen
Subject: [Revenue Management Initiative] NRTRDE Status? [#170974]

Dharmendra Misra , Lead Consultant ,

Hi Krista

Thanks a lot for note. So as of now no regulator has enforced or directed to include NRTRDE. Moreover I assume that in recommendations/best practices (not regulation itself) to respective operators also, no regulator has included NRTRDE. It means that NRTRDE remains operator specific activity and operators having roaming contract cannot force other to abide by NRTRDE implementation.

In such situation, i.e. if all of my assumptions correct, what do you think is road ahead for NRTRDE, how fast it is getting adopted, please share if I am not asking for any proprietary information.

Thanks & Regards
Dharmendra

Revenue Management Initiative
Topics:Billing Enhancement, General, rm-rm, Roaming settlement

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RE: NRTRDE Status?

DharmendraMisra — Wed, 21 Dec 2011 07:06:28 GMT

RE: [Revenue Management Initiative] NRTRDE Status? [#170974]

KristaSaarinen — Tue, 20 Dec 2011 15:10:42 GMT

Hello,

I’m sorry, but what exactly is the question about NRTRDE?

This is a GSMA initiative, that is correct. It is being implemented operator to operator. This is not being forced by regulators though.

Perhaps I can help clarify something?

Regards,

Krista Saarinen

Director, Fraud Management, Rogers Communications

Chair, Intelligence Sub Group, GSMA Fraud Forum

From: Revenue Management Initiative [mailto:revenue@community.tmforum.org] On Behalf Of Kevin Alcox
Sent: Tuesday, December 20, 2011 9:59 AM
To: Krista Saarinen
Subject: [Revenue Management Initiative] NRTRDE Status? [#170974]

Kevin Alcox , VP, Services & Operations, TM Forum IPDR Lead , OpenVault

Steve and Dharmendra,

I happened to have made a contact with a GSMA staff member at the recent MWA event. Let me reach out to him and see what I can find out about NRTRDE.

Regards,

Kevin Alcox
IPDR-NG Lead

Revenue Management Initiative
Topics:Billing Enhancement, General, rm-rm, Roaming settlement

Shared In:1 Community

Shared In:Next Gen IPDR : ipdrnextgen, technical

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Re: NRTRDE Status?

Kevin Alcox — Tue, 20 Dec 2011 14:53:08 GMT

RE: Register by Dec. 21 to save while participating in Revenue Management activities at TM Forum Action Week

PamelaGuyton — Fri, 16 Dec 2011 18:59:51 GMT

Correction: the Data Analytics Group Leader has been announced as Paul Morrissey of Ventraq.

Register by Dec. 21 to save while participating in Revenue Management activities at TM Forum Action Week

PamelaGuyton — Fri, 16 Dec 2011 18:33:54 GMT

Discounted registration for TM Forum Action Week Madrid 2012 (January 23-27, Madrid, Spain) ends on Wednesday, Dec. 21. This is your last chance to save 25% while contributing to TM Forum Revenue Management Initiative projects, so don’t delay.

View the agenda and register online today to lock in the discounted rate, and you’ll be invoiced (due net 30).

TM Forum Action Week Madrid 2012 is a members-only collaborative working event that gives you the inside track on industry trends and the evolution of best practices and standards. We’re pleased to announce that year’s event is sponsored by Telefonica.

TM Forum’s Revenue Management offerings focus on real, practical, implementation, and use best practices and standards to make implementations cost effective, more rapid, more secure and reliable.

Revenue Management projects at TM Forum Action Week include:

-Asset Management

-Business Enablement

-Charging and Billing

-Customer Experience

-Data Analytics (recruiting a project leader!)

-Enterprise Risk Management

-Fraud Management

-Revenue Assurance

Benefits of Attending:

-Become a thought leader and collaborate face-to-face with the industry’s top service providers and suppliers

-Make your voice heard and proactively drive industry standards while protecting the interest of your company

-Acquire deep insight about TM Forum standards in a friendly working environment

-Be a market leader and innovator in business, technical and IT management

Review the Revenue Management agenda/meeting schedule and register online today to save!

*****

While you’re registering, be sure to add the Frameworx Spotlight at TM Forum Action Week: a one-day educational event, giving you an introduction to TM Forum's Frameworx suite of standards and Collaborative R&D programs.

Featuring:

- Case study presentations from leading service providers

- Roundtable discussions to set the roadmap for the Frameworx suite of standards, including the Business Process (eTOM), Information (SID) & Application (TAM) frameworks

This is your chance to learn about the standards that chart the future of the industry!

Management, Assurance, and Control

SteveC9 — Fri, 09 Dec 2011 16:28:39 GMT

The following blog is excerpted from a comment I recently posted to Dan Baker's B/OSS Blog, entitled Revenue Assurance vs. Business Assurance.

Some time ago, I was given the mission by the CEO of the Telenet subsidiary of GTE to transform the company from a last-place unprofitable recent acquisition into first-place and profitable as Vice President of Quality Management. Having come from an engineering background, my first step was to immerse myself in the subject of "quality". What I found was a three-tier view--Quality Control, Quality Assurance, and Quality Management. From the job title above, you can see which view I adopted. I think that the Business Management layer of the telecommunications management stack (see http://networkdictionary.com/telecom/tmn.php) has much to gain from applying the same distinctions that the quality discipline has found useful.

Business Management could be seen as the overall approach taken by executive management, with Business Assurance being the enterprise-wide measures applied to the actual practice of the methods and means to operate the enterprise (including such detailed activities as controls, though Business Control sounds a little Orwellian).

The TM Forum's Revenue Management Initiative, of which I serve as staff head, is taking the tack of applying Lean Enterprise Management as the Business Management approach, Value Stream Management as the Business Assurance methodology, and the various operational practices such as Revenue Assurance for defining and applying the controls in the actual process flow of digital service provision to end user consumers. The ultimate objective of this strategy is to deliver value to the customer, return to the shareholder, job satisfaction to the employee, and integrity to the society. Well-done, this results in a virtuous circle of success and benefit.

Pivotal Stage for Revenue Management Initiative

SteveC9 — Wed, 30 Nov 2011 18:09:55 GMT

As the new roster of Online Community Group leaders comes on board (Asset Management, Charging and Billing, Enterprise Risk Management, and Fraud Management so far), the face-to-face meetings being put together for Action Week 2012 in Madrid in January promise to have all the energy and personal touch that new key players always bring. There has been a great deal of foundational work done in all of these groups, not to neglect the continuing leadership in the Business Assurance, Customer Experience and Revenue Assurance arenas, so it struck me as a pivotal point in time this coming January in Madrid to kick off a calendar year of "breakout" work on this solid foundation.

There are organizing and planning meetings being announced and scheduled by the new group leads in the early part of December to make sure that relevant agendas for the work period and Madrid meetings are established. If you have an interest in any or all of these group activities, please be sure you have joined the applicable Online Community Groups and set your subscription options to have visibility into the calendar and discussions.

Here are a set of links to the Revenue Management family of Online Community Groups for which the future planning is going on:

Please consider actively driving the direction of these groups.

RE: NRTRDE Status?

DharmendraMisra — Tue, 29 Nov 2011 15:07:27 GMT

Thanks Steve

And I hope that we may get some more useful information

Thanks & Regards
Dharmendra