| | Revenue Management Initiative
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Many of our Service Provider members have had the "pleasure" of hearing from me on the importance of the their category of member in the success of the Revenue Management Initiative's collaboration activities. While there are distinct roles typical of various member participants, one role... -
It’s official, ‘bill shock’ can cause untimely death. At least that’s what Thai CSP, TrueMove, says. As a roaming customer of TrueMove I was trying to activate my voicemail service whilst in France. After negotiating the TrueMove website, that changes regularly from Thai to English, depending which page... -
Australian mobile consumers need to take steps to monitor their data usage on smartphones and manage their spending to avoid bill shock. That’s the message relayed by Australian Mobile Telecommunications Association (AMTA) Chief Executive Chris Althaus on national ABC Radio this week. He was commenting... -
Forget ‘bill shock’, now a new phenomenon linked to the raging success of the iPhone in stimulating data usage online and the expected flood of data usage on the iPad, we can now expect ‘iShock’. The new term was coined by the Australian Communication Consumer Action Network (ACCAN) which is strongly... -
Following hot on the heels of the European regulators, the FCC in the USA is taking on the ever-growing problem of ‘bill shock’. The only question is, why haven’t CSPs addressed the issue themselves instead of waiting for the heavy hand of the regulator to step in? The FCC’s press release says it all... -
I dread ‘bill shock’ stories more than calls from my bank manager, but this one reported in Hong Kong’s, South China Morning Post is so topical I just had to write about it. As previously mentioned, mobile operators in Asia, keen to capitalize on roaming customers addicted to internet access via conducive... -
I’m in shock, not bill shock, but it is bill related. I’ve just discovered a telecommunications company, an incumbent operator no less, that was so concerned about its customers ability to pay bills it actually did something about it. Australia’s Telstra not only put in place a scheme to assist customers...
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