| | Business Process Framework (eTOM)
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Hello We are currently implementing in our company , applications for end-to-end fulfillment process, including services and resources ( order management, network inventory and resource activation ). We are analyzing the processes “Manage service inventory” and “Manage resource inventory... -
Dear Khalil, Most of NoC org strcuture follows the ITIL V3 terminology as Incident management team(Tier-1 support) , Problem managment team( Tier-2 support), Change managment team (change managers, co-ordinators, CAB) reponsible for authorizing and implementing changes, etc. eTOM can be used to defind... -
Hi, With Team Action Week in Baltimore almost upon us, a major focus there for the Business Process Framework/eTOM will be refinement of the Level 4 process elements that are being developed, and their application in process flows that explore priority areas of business activity for members. One very... -
Hi: The difference between eTOM Problem to Solution flow and ITIL Incident Management and Problem Management is like follows: ITIL Incident Management process can support all events that represent a particular fault of a product, service or resource. This event is considered an incident and the purpose... -
Hello Walter and Team, Good to see this progress. I'd be interested to hear the thinking on the "Extension" approach. For example, slide 8 notes (correctly) that the ITIL notion of Change Management would be an "Extension" to existing eTOM. However, ITIL Change Management is approximately a Level 2 concept... -
This is the presentation for the eTOM and ITIL Utilization Approach at TAW Paris. -
Hi, I've posted a couple of new "Golden Nuggets" in the Wiki at: http://www.tmforum.org/community/groups/the_business_process_framework/wiki/etom-quot-golden-nuggets-quot.aspx One is on mapping between product, service and resource. The other is about ITIL and how this can influence the whole of the...
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