| | Business Process Framework (eTOM)
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Hi Murat, There's definitely a clear difference between SQM & SLM, even within eTOM process definitions keeping ITIL aside. Usually SQM is Network-facing or internal to an operator's organization, while SLM is Business or Customer facing. Lets see below how eTOM defines both; SQM is one of the Assurance... -
Hi Everyone, I am a new member of TM forum so please excuse if this is the wrong board to post my question. I am currently working on a project where I am trying to use level 3 of eTOM with ITIL to produce level 4I, however after reviewing the TM forum approach GB921v this may not be applicable. My initial... -
Colleagues Notes from the eTOM/ITIL IT Service Optimization call on 20th August 2009 for the eTOM ITIL subteam are at: Posted in: Collaboration Workspace / eTOM Team / Project Workspace / Documents. Then eTOM_ITIL subfolder on left hand side. Or: http://collab.tmforum.org/sf/go/doc10308?nav=1 Regards... -
Please see a contribution posted under title IT Services Optimization. This is a proposed area of contribution under the eTOM / ITIL integration sub-committee. The proposed contribution of ITSO as a common sense integration point for eTOM & ITIL was presented at Management World Orlando, November... -
I am working on a positioning of CMDB in the telecom environment and looked at the TR143 document. This is great as this was missing since a long time. Then I tried to use the terms defined in this doc and faces a small issue. two types of services are defined, the IS Service, and the CS service (for...
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